nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Citibank download missing transactions on windows R61.20 (and previous 2 versions)

John QW

I've been having problems with down of citibank credit statement transactions over the last few cycles. I have two separate card accounts with citi. Both accounts exhibiting the same behavior.

When I go to download transactions at statement time, I get a few of the most recent transactions, and thats it. I've gone thru the cycles of reset account(s), and also deactivate and re-activate accounts. I've reset the DTS timestamps for the accounts back to a date prior to the missing transactions. But the transactions do not update.

Both accounts are Express Web Connect+ (I think thats the only option for citibank cards now).

Had the problem on the prior version and still have it on R61.20. Its not a temporary connection issue since its happened the last two billing cycles.

Looking at OFX and connection logs, I repeatedly see this error:

==== Mini-OSU End (20250222/07:44:27) ====
20250222 07:51:55: Marketing session sending to: http://www.citibank.com/us/cards/download/qciti.ini
20250222 07:51:55: QFN: Beginning get from http://www.citibank.com/us/cards/download/qciti.ini
20250222 07:51:56: ***QFN kQFFinished: returns 67305876
20250222 07:51:56: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20250222 07:51:56: QFN: End get from http://www.citibank.com/us/cards/download/qciti.ini, netstatus 15
20250222 07:51:56:

Find more posts tagged with

Online Banking

Windows

download transactions

Missing Transactions

Comments

Quicken Anja

Hello @John QW,

We appreciate you reaching out about this issue—I understand how frustrating it must be.

To begin, please take a moment to review the guidance outlined in this support article on missing transactions as they often help resolve similar issues.

Also, you mentioned having deactivated and reactivated the account previously—when you reactivated, did you do so via Set Up Now in the Online Services tab, or via the Add Account flow?

Check back and let us know! Thank you.

John QW

Anja,

I did previously the support article, and none of that addresses my issue.

To answer your question, I reactivated both accounts via the "Set Up Now" in the online services tabs of the account(s).

John QW

..And in the event that your question was also a suggestion to try the alternate method, I deactivated the account, then went to the Add Account flow and reactivated/linked the account that way. Same behavior, no transactions download.

And the connection log error still exactly the same:

20250223 07:57:15: Marketing session sending to: http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:15: QFN: Beginning get from http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:16: ***QFN kQFFinished: returns 67305876
20250223 07:57:16: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20250223 07:57:16: QFN: End get from http://www.citibank.com/us/cards/download/qciti.ini, netstatus 15
20250223 07:57:16: QFN: Beginning send to https://mobilesoa.citi.com/CitiOFXInterface
20250223 07:57:17: QFN: End send to https://mobilesoa.citi.com/CitiOFXInterface, netstatus 0
20250223 07:57:59: Marketing session sending to: http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:59: QFN: Beginning get from http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:59: ***QFN kQFFinished: returns 67305876
20250223 07:57:59: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20250223 07:57:59: QFN: End get from http://www.citibank.com/us/cards/download/qciti.ini, netstatus 15
20250223 07:58:00:

Quicken Jasmine

Hello @John QW,

Thanks for providing more information.

Are you deactivating all of your accounts with CitiBank before attempting to reactivate via the Add Account function?

Let me know!

John QW

I believe that I was doing the account disable and re add one account at a time.

Quicken Jasmine

Hello @John QW,

Thanks for letting me know. I advise reviewing the steps below closely and attempting to resolve this issue again. It is recommended to save a backup before proceeding (just in case).

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Search for Citibank
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Please let me know how this goes!

John QW

I followed this procedure as well, deleting online access, manually removing account number and provider info from both accounts, and then 'adding new account' re-authorizing and relinking. I still get the same error as noted above in the connection log , and no transactions download.

Quicken Jasmine

Hello @John QW,

I apologize for my delayed response. Are you still needing assistance for this issue?

Let me know!

John QW

I am still having problems with Citibank transaction download.

Unfortunately, for both cards, I've been forced to manually export transactions from the Citi website, import into a new 'temp' account and then move the transactions over. And no matter what, the account balance for reconciliation, as a result of this, is mangled every time.

Honestly, 'Express Web Connect +' has been nothing but issues since these accounts got force converted. 'Advanced' web scraping does not beat Direct Connect, which was fairly flawless for many years on these accounts.

Quicken Jasmine

Hello @John QW,

Thanks for reaching out—and I’m really sorry to hear you're still running into issues with Citibank downloads. I know how frustrating that is, especially after how reliable Direct Connect used to be.

Here are a few things you can try to help stabilize the connection and hopefully improve your reconciliation process:

Reset the Citibank connection:
Go to Tools > Account List, click Edit next to the affected account(s), then choose Online Services > Reset Account. This can sometimes clear up sync glitches introduced during the EWC+ transition.
Compare the account balance and online balance:
After updating, right-click the account in the sidebar and select Update Now, then compare the Downloaded Transactions area with your Online Balance. If they don’t line up, try toggling the “Reconcile using online balance” option off temporarily and reconciling manually.
Check for hidden placeholders or duplicate transactions:
Use Ctrl + Shift + E to open the account’s register preferences and make sure placeholder entries aren't skewing your balance. You might also check for subtle duplicates created during your manual import process.
Review EWC+ connection settings:
Sometimes, removing and re-adding the connection can help. Just make sure to link to the existing account in Quicken during re-setup to avoid duplicates.

Please let me know if any of this helps!

John QW

Yeah, same suggestions as I already received from QW members, or the FAQs. I was told to try link to existing… then also redoing to setup as brand new add account from the accounts menu.

I have tried all permutations.

there are no duplicates from manual import as I scrub through that each time. the balances go off because of constant thrash. Some a few/ transactions comes through EWC+ (maybe)_ on the next connection and then thats it; no transactions come in. Do over.

Quicken Jasmine

Hello @John QW,

Would you mind sending over your logs so that I can review the internal errors you are experiencing? You can do so by navigating to Help > Report a Problem.

Let me know once you have done so, thanks!

Rocket J Squirrel

Are you actually using a financial institution name containing "Citibank"? If so, you should try changing the FI name to "Citi Cards". That continues to work perfectly for me.

John QW

https://community.quicken.com/discussion/comment/20486756#Comment_20486756

No, I have already used "Citi Cards" and thats always been the name for the billing address as well. And yes, used to always work for me too. then EWC+ and forced conversion to it. .. and sometime after January 2025 they broke.

There are two separate citi cards accounts, with two separate login credentials, and has always been that way.

John QW

https://community.quicken.com/discussion/comment/20486695#Comment_20486695

Well, I posted the relevant errors received on this thread. I had gone through all the 'submit a problem logs' previously, and they were the only errors that stood out. Other downloads/transactions from other accounts had scrolled that last round of errors out of the history.

In any case, even without the data file (or sanitized datafile), I find the log entries still contain way too much private financial info and data for my taste to just upload without manually sanitizing.

I am in the usual habit of only downloading CC card transactions monthly…at statement time.

After getting both accounts manually up to date by importing exported qxf's from the website and entering another round of 'balance adjustments to sqaure to the online balances, I disconnected/deactivated/reactivated both accounts multiple times until I finally got both to pick up the latest few transactions. I'm going to try to download every few days and see if they keep or and/or when they fail.