Biller Account is locked - NewRez
Another biller account is locked, but the account is not locked.
Comments
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Hello @Rich Burke,
We appreciate you reaching out to report this issue.
When checking the internal status of this Online Biller, it is showing as Healthy and should be able to connect.
To begin troubleshooting, I suggest you try to Review and Repair Online billers first. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.
Once that is done, see if the issue continues to persist.
Let us know how it goes!-Quicken Anja
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After repair online billers, re-authenticated to NewRez and got the same
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Thank you for following up!
I attempted an internal refresh and received an error message stating that the Online Biller could not be found. As a result, I have reported this internally to our service provider. Unfortunately, we do not have an ETA for resolution at this time.
I recommend waiting 48 hours and then trying again. If the issue persists beyond that timeframe, please reach out to Quicken Support for further assistance.
Thank you!
-Quicken Anja
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