E*Trade Advisor Login no longer works

Doug Kruth · March 16

I can't connect to E*Trade Advisor any longer. They require a code from an MFA code generator be added to the password. Quicken for Mac used to prompt for this but it no longer does.

Quicken Jasmine · March 18

Hello @Doug Kruth,

Thanks for reaching out!

I was able to review the internal errors that you are receiving with E*Trade Advisor and I can see that you are receiving an FDP-103. This error occurs when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. I suggest reviewing the instructions below in an attempt to resolve the issue, it is recommended to save a backup before proceeding (just in case). You can find these instructions and more information in this Support Article.

First, deactivate all the accounts with the affected financial institution

Open Quicken.
Go to the Accounts menu and choose Hide and Show Accounts;
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Second, delete Quicken passwords from the Keychain

Open Finder and go to Applications > Utilities > Keychain Access app;
On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this FI name;
Quit the Keychain Access app and open Quicken.

Third, re-add the accounts

Go to Accounts > Add Account.
Type the name of the financial institution and make the appropriate selection.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

I hope this helps!

Doug Kruth · March 19

The interesting thing here is that I have zero problems logging into this account on a web browser using keychain credentials and I wasn't having problems using this account with downloads until recently. You all go down this path anytime there is a login problem, most recently with Pentagon Federal Credit Union where you or PENFED recently and quietly released a change that fixed the login problems. I went through all of these troubleshooting problems with no difference in the result. The fact that Quicken no longer prompts for the MFA input as it did in the past leads me to believe that either Quicken or E*Trade recently made a change that broke the authentication process.

Quicken Jasmine · March 19

Hello @Doug Kruth,

Thanks for providing more information.

I would like to try another troubleshooting step. First, close Quicken on your computer. Then, temporarily change your password for your financial institution’s website. Once that’s done, reopen Quicken and update the new password for that account within Quicken. This often helps to reset the connection and resolve any login issues.

Let me know if this works, or if you run into any trouble!

Doug Kruth · March 19

OK, I will try it. This is the same thing that we did when the Pentagon Federal Credit Union sign on had the same problems, which clearly wound up being either a Quicken or PenFed problem but hey, the runaround - I love it!

Doug Kruth · March 20

No, that did not work. I changed the password and attempted to update login and got "Did you mistype your sign-in info? Please re-enter your credentials." I'm telling you that there is a problem very similar to what we were having with Pentagon Federal Credit Union. Quicken isn't prompting me for the code from my MFA code generator which should be appended to the account password, prior to reporting this problem Quicken would prompt for the MFA code. I tried tacking a code onto the password that gets entered and that produces the same result.

Quicken Jasmine · March 20

Hello @Doug Kruth,

Thanks for providing more information, please understand that our policies require us to attempt specific troubleshooting processes to rule out many different factors.

Since you've gone through the recommended troubleshooting steps without success, I’d like to review your logs to gather more information on what's happening with the authentication process.

Please submit a problem report so that I can analyze the issue further. To do this:

Open Quicken and go to Help > Report a Problem
Include a brief description of the issue, mentioning that Quicken is no longer prompting for the MFA code as it did previously.
Check the box to Send report logs and include screenshots if applicable.
Submit the report

Please let me know once you have done so!

Doug Kruth · March 20

Apologies for the snarkiness, I know that you are following procedures for troubleshooting. I just sent the Problem Report.

Doug Kruth · March 20

Sent a 2nd problem report with this explanation of the problem:

Resending this package with a bit more information. The problem that I am having with the e*Trade Advisor account is that when connecting Quicken used to properly prompt me for a MFA code which gets appended to the password. This used to work until a week or so ago. I’ve tried disconnecting, reconnecting, changing the password, using the password with an appended code and none of it works. Thanks for looking into this.

Quicken Jasmine · March 20

https://community.quicken.com/discussion/comment/20482236#Comment_20482236

Wonderful, thank you! Please allow me some time to review and investigate.

E*Trade Advisor Login no longer works

Welcome!

Comments

First, deactivate all the accounts with the affected financial institution

Second, delete Quicken passwords from the Keychain

Third, re-add the accounts

Welcome!

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