Amazon, Lowes, and Sams Club Cards through Synchrony Bank

dianetti
dianetti Member ✭✭
edited May 29 in Download, Add/Update Accounts (Mac)

Spent an hour on the phone. Gave them lots of info. Until Feb 14 2025 connected without a problem. Then it stopped. No fix. No timeline. It is escalated. I've been down this road before with an American Express Bevy Card. [Removed - Disruptive/Speculation].

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  • Dennis@1
    Dennis@1 Member ✭✭✭✭

    My Sam's Club is still working fine. I don't have the other cards.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @dianetti,

    Thanks for reaching out, I do understand the frustration that this issue is causing!

    I can see that Support did escalate the issue, ticket # 11685205. The escalated team should reach out to you via email (the email you provided to Support) if they need further information or when they believe the issue is resolved.

    We appreciate your continued patience and support!

    -Quicken Jasmine

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  • atburnett
    atburnett Quicken Windows Subscription Member

    FINALLY - I FIGURED THIS OUT. I read multiple threads without success. The solutions is rather simple once you figure it out. Open your account (Whether it be Sams or Lowes). On the gear Icon in upper right corner - Select - Edit Account details. When it opens you will note that it has already selected - Syncrhony Bank under Financial institution. ERASE this and then proceed with the Online Services setup. This will allow you to choose from the correct source rather than giving you a Synchrony Error Code.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20488443#Comment_20488443

    Thank you for sharing!

    -Quicken Jasmine

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