Cannot open data file.

Oakdene
Oakdene Quicken Windows Subscription Member
edited May 17 in Errors and Troubleshooting (Windows)

Hello,

I trying to open a Quicken Classic data file on another pc. The file opens for half a second then shows a blank screen with the message: 'Having problems with your Quicken ID?'

I have been in contact with Quicken support but with no solution.

Has anyone had this problem and been able to solve the problem. I am getting nowhere.

Thanks in advance.

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Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What release of Quicken is running on both computers?

    Starting Quicken with the CTRL pressed will start it without opening a data file.

    Help→About Quicken

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
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  • Oakdene
    Oakdene Quicken Windows Subscription Member

    hello Splasher,

    Thank you for your quick reply. The release on this second pc is 27.1.62.16. I am not sure about my first pc which I do not have at hand.

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