Schwab investment accounts not downloading "security/payee" for "Investment:Dividends"-Q MAC

mkh.finan
mkh.finan Quicken Mac Subscription Member ✭✭✭
edited June 2 in Investing (Mac)

Starting around 4/15, 2 of my Schwab Accounts (Thomas Partners) did not download the security/payee name for Dividend Income. Here's a screen capture to illustrate the point:

image.png

Note that this only displays 2 "complete" and 2 "incomplete" transactions. There were a total of 14 transactions that show the payee as blank.

I've looked at the Transaction inspector to see if that gives me any clue as to what is happening, but it shows a blank Payee name (as I would expect since it's blank in the Quicken accounts). This could very well be a one time fluke, since there have been no additional Dividends in any Schwab accounts this week. I'll update this post with further information when additional dividends are downloaded. Is anyone else seeing this behavior?

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Comments

  • MontanaKarl
    MontanaKarl Quicken Mac Subscription Member, SuperUser, Mac Beta Beta

    Were the amounts correct? A Schwab/Quicken bug earlier in the month downloaded correct payee but blank amounts… that one has been fixed it seems.

    Quicken user since 1990, MacBook Pro M2 Max on Tahoe 26.1 (and Win 11 under Parallels Desktop)

  • mkh.finan
    mkh.finan Quicken Mac Subscription Member ✭✭✭

    Yes, the amounts were correct. I've updated the payee manually until Quicken and/or Schwab fixes this issue.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @mkh.finan,

    Thank you for letting us know you saw this issue. Since updating it manually seems to have corrected it for now, please let us know if the issue returns.

    If the issue returns, please also navigate to Help>Report a Problem, and send a problem report with log files attached.

    Report a Problem QMac.png

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • mkh.finan
    mkh.finan Quicken Mac Subscription Member ✭✭✭

    After the first instance of this on multiple accounts, the issue never returned, so I guess it was just a one-time glitch. Thanks for your comments.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear the issue hasn't returned!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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