Quicken - some past transactions disappeared / reappeared

mmpunch
mmpunch Quicken Windows Subscription Member ✭✭✭
edited July 13 in Download, Add/Update Accounts (Windows)

After direct connect today, transactions beyond September 2016 have somehow disappeared. This is the case with several accounts at different financial institutions. Very Scary, so I closed Quicken after about 45 minutes reviewing what the heck may have happened. After reopening Quicken things seem to be okay. Not sure if the missing items were missing before the direct connect or not.

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  • mmpunch
    mmpunch Quicken Windows Subscription Member ✭✭✭
    edited May 26

    Very Scary…

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Check your data file for any corruption. I would, at least, run Validate and Super Validate on the data file.

  • westmorelandplayers
    westmorelandplayers Quicken Windows Subscription Member ✭✭

    I have the same issue. I have transactions that disappeared from a closed and hidden account that had a balance of zero dated APRIL 2022. Interestingly, it appears to only be the transactions under a single level 2 category. (Expenses > Production - sub1, sub2, and all of the individual categories within the subcategories.)

    I DO NOT sync to an online account. I'm using Quicken Classic Deluxe for Windows. I have Validated the data file.

    Having to go back years until I find a report that matches and then resolve all of the missing transactions going forward is (1) BAD ACCOUNTING; (2) Time Consuming; (3) Frustrating; (4) Bad Accounting; (5) Bad Accounting; (6) Aggravating.

    How do we get Quicken tech to actually look at this issue?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @westmorelandplayers,

    Thank you for coming to the Community to let us know you're also seeing this issue. The Community is dominantly a user-to-user platform. There are a few moderators, like myself, who can help you troubleshoot the issue.

    If you want Quicken tech support to look at the issue, then you would need to contact Quicken Support directly via phone or chat. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

    I hope this helps!

    Quicken Kristina

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