not able to add credit union to existing accounts - and quciken is NO HELP -

jowen13christ
jowen13christ Quicken Windows Subscription Member ✭✭
edited July 5 in Download, Add/Update Accounts (Windows)

not able to add credit union to existing accounts - and quciken is NO HELP -

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jowen13christ,

    Thanks for reaching out, and I’m sorry to hear you're having trouble.

    Can you please elaborate and let us know exactly what is happening when you try to add the credit union to your existing accounts? Are there any specific error messages or behaviors you're seeing?

    Checking internally, I do see that you're currently connected with Coastal Federal Credit Union, and I’m not seeing any internal errors on that connection. Can you confirm if this is the credit union you're referring to, or is it a different one?

    Looking forward to your reply so we can help you further!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • jowen13christ
    jowen13christ Quicken Windows Subscription Member ✭✭

    when i try to add a new cking account quicken simply shuts down - i have an existing acct there but it will not let me add the new acct,

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Your Quicken data file may have suffered some damage due to an unexpected crash (or shutdown, as you called it).

    If you haven't done so already, please do the following actions:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

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