Why are my One Step Update Settings not being saved? Apply doesn't seem to be doing anything.

Judy Graves Schuster
Judy Graves Schuster Member ✭✭
edited July 8 in Download, Add/Update Accounts (Windows)

I have Windows 11 and have been using Quicken for years. In the last few months, the settings have disappeared as to which accounts I want to download. I have seen a couple strand of conversation about similar problems, but they were from years ago (2021 & 2022) and conversations are closed.

I click on One Step Update and none of my accounts are checked. I check the ones I want, click apply and it downloads. The next time I click One Step Update, none of the setting I chose are clicked (applied). This is very irritating, especially since it used to work not that long ago.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Judy Graves Schuster,

    Thanks for taking the time to let us know about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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