TD Bank - can't update (May 2, 2025)

mitch101
mitch101 Quicken Windows Subscription Member ✭✭
edited July 8 in Download, Add/Update Accounts (Windows)

Neither checking nor savings will update after working fine for years. This same problem seems to happen once every year with TD Bank. No error code, just a blank screen when trying to (re)activate downloads. The Add Account screen brings up both TD Online Banking (the recommended choice) and TD Web Connect. I get an empty Add Account box when I click on them. Neither works.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @mitch101,

    We appreciate you bringing this issue to our attention!

    Upon reviewing your account, we see that you're receiving a FDP-181(CC-581) internal error.

    Please review and follow the instructions outlined in this support article regarding this error.

    Let us know how it goes!

    -Quicken Anja
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  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    Thank you, but deactivating/reactivating TD Bank only works for a while. I have applied this fix four times this month since reading here about how to do it. It works great, but only for a short time.

    I notice several Quicken/TD Bank customers have complained about this since August 2024. Quicken Support wrongly closed it in October 2024 in the Alert titled "CLOSED 10/11/24 TD Bank Online Banking - FDP-350 / CC-501" so I don't think it will ever be resolved.

  • Quicken Anja
    Quicken Anja Moderator mod

    @mitch101 Thank you for the follow-up and for sharing your ongoing experience.

    We understand how frustrating it is to repeatedly apply the same workaround without long-term resolution.

    To clarify a bit about the previous alert ("CLOSED 10/11/24 TD Bank Online Banking - FDP-350 / CC-501"): it was marked as closed due to low activity, but that doesn't mean the issue was dismissed or forgotten. When an alert is closed for this reason, it simply means it will no longer receive public updates. However, that does not mean work has stopped behind the scenes.

    In the meantime, we do still have an active alert open that applies to current TD Bank issues, and it does have a fix in progress. You can follow it here for any future updates and additional info:

    🔗 TD Bank Issues

    Thank you!

    -Quicken Anja
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  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    I clicked the ribbon to sign up for notifications if TD Bank is ever fixed. But only after deactivating/reactivating my TD Bank account for a FIFTH time this month. It's been nine months since this problem started, and I'm not the only one reporting it.

  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭
    edited June 7

    Quicken Jasmine said this is "resolved" on June 5, 2025 in the Alert titled "Resolved 6/5/25 TD Bank Issues". [Removed - Speculation] I have reactivated TD Bank ten times in the last month. It still messes up the posted transactions even after reactivating, though it sums them up correctly. [Removed - Rant/Off Topic]

  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    Numerous TD Bank Alerts are marked as closed and resolved regarding this problem. But TD Bank, even when using "web connect", still needs to be reactivated every time Quicken Classic is updated. Further, it messes up the posted transactions even after reactivating. Quicken Jasmine and many other staff say this problem has been fixed. It hasn't been.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for following up!

    Thanks for sticking with us and continuing to document your experience—we understand how frustrating this issue has been, especially after so many reactivations.

    To help us investigate this further, we’ll need your log files. Please follow these steps to submit them:

    1. In Quicken, go to Help > Report a Problem
    2. In the window that appears, briefly describe the issue you're experiencing
    3. Make sure the boxes for including log files, a screenshot, and a sanitized data file are checked
    4. Click Send to Quicken

    Once you’ve submitted the logs, feel free to reply here to let us know—this helps us keep an eye on your case and make sure it's reviewed promptly.

    Thank you!

    -Quicken Anja
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