Downloads and updates for online accounts gets lost next time for a few weeks

Hello @sdai,

Thanks for reaching out—I can imagine how frustrating it is to deal with repeated download issues across multiple accounts.

To begin, we recommend following the steps in our CC-800 support article. In many cases, that resolves the issue.

That said, we are currently tracking this as a known issue. While CC-800 errors are often linked to things like restoring from backups or moving between different data files, we know that’s not always the root cause. Our team is working behind the scenes to make this error easier to handle and to prevent it from disrupting your experience as frequently.

We really appreciate your continued patience while we work toward a more permanent solution.
(CTP-12582)