Failed Payments are actually successful

Sisyphus1967
Sisyphus1967 Member ✭✭✭
edited July 23 in Paying Bills, Online Billers & Reminders (Windows)

My last payment to two different vendors, Washington Gas and FCWA, show as failed payments in Online Billing. However, both vendors received the payment and processed it, seemingly without issue. While I'm glad the payments were actually accepted, I am troubled by the fact that Quicken did not think the payments were successful. If I relied solely on Quicken to know if a payment went through, I would likely try to submit a payment again and end up unexpectedly double-paying the vendor. I would hope there are plans to make Online Billing and Payments significantly more robust as it feels like things are just getting worse and I'm starting to question the value of the product if it can't correctly deliver on promised functionality.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Sisyphus1967,

    Hi @Sisyphus1967 ,

    Thank you for sharing your experience. I completely understand how frustrating it is when Quicken shows a payment as failed even though it was successfully received and processed by the biller. You're absolutely right to be concerned—this kind of discrepancy could easily lead to confusion or even accidental duplicate payments.

    What you’re seeing may be the result of a communication issue between Quicken and the biller’s system. In some cases, the payment is processed, but the confirmation never makes it back into Quicken to reflect the correct status. This can happen due to sync interruptions, timing issues, or problems with the biller's connection.

    To help clear this up and hopefully prevent future occurrences, I recommend the following steps:

    1. Go to Bills & Income and locate the biller in question.
    2. Click the gear icon next to the biller name.
    3. Choose Remove Biller to unlink it from your Quicken file. Screenshot 2025-06-08 at 1.45.49 PM.png
    4. After waiting a minute or two, click "+" > Online Bill and re-add the same biller. Screenshot 2025-06-08 at 1.46.48 PM.png
    5. Link it to your existing reminder, if needed.

    This process helps reset the connection and often resolves these types of reporting issues.

    Please let me know if the issue occurs again!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7963247/failed-payments-are-actually-successful

    I have not heard from you yet, are you still needing assistance?

    Let me know!

    -Quicken Jasmine

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  • Sisyphus1967
    Sisyphus1967 Member ✭✭✭

    I have deleted all of my online billers and reentered them. I won't know how successful that was until the next time I am invoiced, which for one of them should be in the next week. I will post in this thread the results of that payment, once it is made. Thank you very much for your help.

  • Sisyphus1967
    Sisyphus1967 Member ✭✭✭

    Having deleted my billers and then having a bill come due, the online payment was successful with no issue. I believe this can be closed. Thank you.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20495507#Comment_20495507

    That is great to hear, thanks for coming back to update us!

    Please don't hesitate to reach out again if the issue returns!

    -Quicken Jasmine

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