More Venmo/Synchrony Credit Card Issues

kasen
kasen Quicken Mac Subscription Member ✭✭
edited July 29 in Download, Add/Update Accounts (Windows)

I’ve read two discussions here covering my exact problem, but I don’t see a resolution in either discussion. I have a Venmo credit card serviced by Synchrony Bank. Quicken recognizes my Venmo account but the credit card seems invisible to it. The credit card account cannot be accessed through Synchrony Bank at all, nor can it be accessed on the Venmo website. It can only be accessed through the Venmo app. Is there a workaround?
I use a Quicken Classic subscription on my Mac.

Thanks

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @kasen,

    Thank you for coming to the Community with this issue. Based on your description, the account may not be supported. Have there been transactions in the account in the last 90 days? What is the exact URL (web address) that you use when logging into the Venmo credit card account? I can use that URL to check our FIDIR (list of supported financial institutions) to see if it's supported, and if it is, which connection option to use.

    I look forward to your reply!

    Quicken Kristina

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  • kasen
    kasen Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20496944#Comment_20496944

    Hi, Kristina. Thanks for your reply. There has been recent activity on the account. As far as I can tell, and based on the comments from others, there doesn’t seem to be any URL that can be used to access the account. It can only be accessed through the app, which to me makes it a prime suspect as a cause of incompatibility.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    If the account can be accessed only through Venmo's app, then it is not supported in Quicken, since there would be no way for our aggregation to access the account. You should be able to contact their customer service (using the contact number on the back of the Venmo card, or on the card statements) to verify if there is any URL that can be used to view the account online.

    Thank you!

    Quicken Kristina

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