Space Coast Credit Union Not Updating (WIN)

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Billinflorida
Billinflorida Quicken Windows Subscription Member
edited July 3 in Errors and Troubleshooting (Windows)

Hi,

I noticed the previous discussion was closed in May. I tried today (30 June) and still had problems with the update placing transactions in the wrong account. Good thing I had backed up just before I tried. Anyone had success with this yet?

I'm getting tired of manually adding everything.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Billinflorida,

    Thanks for reaching out!

    Upon review, I do see recent successful connection logs with Space Coast Credit Union showing a status of "ok." Are you still experiencing issues? If so would you mind providing more information? Are you receiving any error codes or messages? What exactly is occurring? Transactions downloading into the wrong account? Would you mind providing a link to the closed thread that you mentioned?

    Let me know!

    -Quicken Jasmine

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  • bcsteves
    bcsteves Quicken Windows Subscription Member ✭✭✭

    I too am not getting updated balances and transactions. Reset two accounts, no errors but no updates.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @bcsteves,

    Thanks for joining this thread!

    I can see successful connection logs with your Space Coast Credit Union account(s). You mentioned two, do you have more than two? What are the steps that you take to reset the accounts?

    Let me know!

    -Quicken Jasmine

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  • bcsteves
    bcsteves Quicken Windows Subscription Member ✭✭✭

    Jasmine;

    I have four accounts. I reset two of the accounts and all indications were that there were no issues, but data did not update. Didn't see any purpose of doing the other two.

  • mardis2003
    mardis2003 Member ✭✭✭

    I have reset, deactivated all my SCCU accounts and it still does not retrieve my latest transactions. I have to manually update! Please fix. SCCU said they are unaware of any problems. I even tried reinstalling Quicken. Nothing fixes it.

  • mardis2003
    mardis2003 Member ✭✭✭

    I have 7 accounts and none are updating. I reset, deactivated and set up again plus tried reinstalling Quicken.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited July 3

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    (CBT-730)

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Just checking in. Please let me know once you have submitted a problem report.

    Thanks!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Are you still experiencing this issue?

    Please let us know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

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