TruWest Credit Union

richardspda
richardspda Member ✭✭✭
edited August 9 in Download, Add/Update Accounts (Mac)

Since Sunday July 6th, 2025 I haven't been able to sign into TruWest Credit. I know I am using the correct user/password. I did notice when logging on to TruWest Credit Website, it has gone through a redesign.

This is a direct connect and I check the website and it still shows it is enabled for Quicken connection.

2025-07-08_06-01-43.jpg 2025-07-08_06-03-38.jpg
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @richardspda,

    We appreciate you reaching out to let us know about this issue!

    To start, please double-check that Direct Connect is selected during the account setup process, as it may sometimes default to Quicken Connect.

    To do this—after selecting TruWest Credit Union and being prompted to enter your login credentials, click Advanced in the bottom-right corner, select Direct Connect, and then click Continue to attempt the sign-in again.

    image.png Screenshot 2025-07-08 at 7.21.58 AM.png

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • richardspda
    richardspda Member ✭✭✭

    I have already done that, many times. I have used TruWest / Quicken for over a decade. It just stopped working over the weekend - I expect perhaps it is on TruWest side of things. I know my account log in, as I can get into the Web Page & iPhone app.

  • richardspda
    richardspda Member ✭✭✭

    This is resolved. Something on the TruWest side has changed and seeing their Website refreshed over the weekend this kind of makes some sense - though they didn't push any notifications to Quicken Direct users.

    The TruWest Service person, which was crazy helpful (online / app banking option) went straight to resetting my Quicken Direct TruWest feature for my accounts. Then I had to reenable it on the TruWest web site and set a new password. I gave them some harsh password feedback, as the new requirements are WAAAY to relaxed, meaning I wasn't able to give their Quicken Direct setup a complex password. Which is why I know something changed on their side, since I couldn't use my "banking password pattern" (which is rather complex / random between banking institutions).

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20498231#Comment_20498231

    Thanks so much for the update and for sharing those details!

    I'm glad to hear the TruWest representative was able to help you get things sorted out. It definitely makes sense that something changed on their end, especially with the website refresh and the password requirement differences you mentioned. Your insights will likely be helpful to others experiencing similar issues.

    Appreciate you taking the time to follow up!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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