Commerce Bank Direct Connect OL-297-A

bmackey55
bmackey55 Quicken Windows Subscription Member ✭✭✭
edited August 12 in Download, Add/Update Accounts (Windows)

A few days ago I started getting the OL-297-A for my Commerce Bank accounts and no others. I tried the "Reset" option. It found the accounts and failed later in the process. I changed the connection method to Express Web Connect and that worked.

Does anyone known if Commerce Bank is discontinuing support for Direct Connect?

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Comments

  • crissnyder
    crissnyder Quicken Windows Subscription Member ✭✭✭

    I have the exact same problem. All my other accounts from other institutions work just fine. I'll try switching to Express Web. I wish Commerce Bank and/or Quicken would provide some documentation specifying issue and how to resolve it.

  • crissnyder
    crissnyder Quicken Windows Subscription Member ✭✭✭

    How did you change the connection method to Express Web Connect? The "reset" did not work for me.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @crissnyder,

    Thank you for letting us know you're seeing this issue. There aren't currently any open alerts with Commerce Bank. When did you first notice this issue?

    If you haven't already done so, I recommend following the troubleshooting in this article on OL-297 errors:

    https://www.quicken.com/support/error-when-using-online-services-ol-297/

    If you want to switch to Express Web Connect, then backup your Quicken file, deactivate your account, then navigate to Tools>Add Account. Search for your financial institution, and click the Advanced Options link.

    Screenshot 2025-07-11 at 2.25.40 PM.png

    Make sure Express Web Connect is selected and follow the prompts.

    Screenshot 2025-07-11 at 2.25.25 PM.png

    Once you get to the Add/Link screen in Quicken, make sure to carefully link your account to the existing account in Quicken.

    Link to Existing.png

    Please let me know how it goes!

    Quicken Kristina

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