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dcheitel
dcheitel Quicken Windows Subscription Member ✭✭
edited August 16 in Errors and Troubleshooting (Windows)

I have not been able to contact for what I can say is over two years. I had been in contact with a representative from the presidents office until december 2024 after which I no longer received updates and my ticket is showing closed.

With all respect to the moderators, its long past the no new updates at this time answer. We are having to pay our annual subscriptions and should get some answers or action. i have worked in product support and development and had I been in charge of an issue like this, I would have been fired after 90 days if it wasnt resolved.

I have just emailed the presidents office again today 7/12/25 and hope that someone is going to take it seriously. im sure nobody would be ok having to pay for something that isnt working.

Thank you

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dcheitel,

    Thanks for reaching out. We understand your frustration, especially with how long this has been ongoing.

    Just to clarify, the Office of the President has responded to your most recent email and is currently waiting on a reply from you. If you haven’t seen their message yet, you may want to check your inbox or spam folder.

    Appreciate you following up!

    -Quicken Anja
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