Amex accounts "Complete" yet show a CC-501 error

Don Awalt
Don Awalt Member ✭✭✭✭
edited August 16 in Download, Add/Update Accounts (Windows)

I have done this 4 times, my 2 Amex accounts go thru OSU fine, show the green "complete" status, yet then produce a CC-501 error (see image). Is there anything I should do other than wit it out?

Screenshot 2025-07-16 at 7.32.31 AM.png
Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Don Awalt,

    We appreciate you reaching out about this!

    In most cases, these errors clear up on their own within about 24 hours. In the meantime, we recommend reviewing this support article for more details and guidance.

    As mentioned in the article, if the issue continues beyond the 24-hour mark, the next step is to reach out to Quicken Support directly. Our support team will need to review your log files and may escalate the issue further if necessary.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Don Awalt
    Don Awalt Member ✭✭✭✭

    thanks @Quicken Anja , I did file a technical report, just in case.

This discussion has been closed.

Categories