One Step Update Summary Not Listing All Updated Accounts

smutschler
smutschler Quicken Windows Subscription Member ✭✭✭✭
edited August 22 in Download, Add/Update Accounts (Windows)

Although Quicken closed the discussion having this title, this is a bona fide problem. While all my accounts seem to update properly, several were missing from the Update Summary panel when it completes. This is even the case if I perform an update from within a single affected account (from the download panel) — after completing, a blank summary screen pops up.

For me, deleting a "runtime.dat" file located at C:\ProgramData\Quicken\Inet\M**** worked for me. (M*** is a folder named using the first 9 letters from my Quicken data file name.) This corrected the problem for me and missing account have re-appeared in the Summary.

Quicken needs to investigate this problem because it is a bona fide bug. The problem apparently revolves around the application's manipulation of the "runtime.dat" file (and possibly others).

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @smutschler,

    Thank you for sharing your experience. The issue you describe is a known issue that our teams are already aware of. The steps that you followed to resolve it are the same steps our internal tools provide for troubleshooting the issue.

    While we do not have an ETA, the issue will be fixed in a future release.

    Thank you!

    Quicken Kristina

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