HealthEquity

RozellRich
RozellRich Quicken Windows Subscription Member
edited September 2 in Download, Add/Update Accounts (Windows)

This has been an ongoing issue since March and even though some threads say resolved I'm still receiving the CC-502 when trying to re-connect my HealthEquity Account.

Please either correct the problem or let me know why its still not corrected.

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @RozellRich,

    Thank you for reaching out and sharing what you’ve been experiencing—I’m sorry to hear this issue has been ongoing for you.

    When you have a moment, please review and follow the error-specific steps outlined in this support article.

    If the steps are unsuccessful, then after 24 hours or more, as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will be able to collect and review your log files, identify the root cause, and escalate the issue if necessary.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Kurt Marlow
    Kurt Marlow Quicken Mac Subscription Member

    This has been an ongoing issue for me as well. Quicken asked me to contact HealthEquity and see if they could help. They could not. HealthEquity referred me back to Quicken. I have not been able to download transactions since March 6th. I have spent hours with both companies support teams and nothing has worked. I'm at a loss here….

This discussion has been closed.

Categories