Janus Henderson accounts not updating

woodwrk1
woodwrk1 Quicken Mac Subscription Member ✭✭
edited August 31 in Download, Add/Update Accounts (Mac)

Quicken Mac version 8.2.

There was an unknown error trying to update this connection. Please try again later. (16503)

Server Message: HTTP-200 Error from Janus

This has been a problem all week so far. Any status update?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @woodwrk1,

    Thanks for reaching out regarding this issue!

    Please review and follow the guidance outlined in this support article regarding error 16503.

    Thank you!

    -Quicken Anja
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  • woodwrk1
    woodwrk1 Quicken Mac Subscription Member ✭✭

    I don't do bill payments with an investment firm so this article did not help. I called Janus Henderson and they don't see any problems with their server. I am just stuck in the middle.

  • Quicken Anja
    Quicken Anja Moderator mod

    @woodwrk1 Thank you for the follow-up, and I appreciate you taking the time to reach out to Janus Henderson.

    Since the error you're receiving—16503—is tied to the connection between Quicken and the financial institution’s server, and Quicken doesn’t have access to their servers to correct the issue, it will ultimately need to be resolved on their end. I know you mentioned they didn’t see any server problems, but in situations like this, it’s often necessary to escalate the matter within the financial institution, specifically to a team or representative that handles online services or transaction download issues.

    If they’re unable to assist at the front-line support level, we recommend requesting an escalation internally to ensure the issue reaches the appropriate team.

    Thank you!

    -Quicken Anja
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