New Fidelity Connection - Incorrect # of Shares/Missing Investment Accounts [WIN]

Does your account include any CDs? As far as I can tell, all CDs are broken for everyone so it would be interesting if you had some that weren't.

Similarly, just about everyone has had "new" transactions downloaded that duplicated ones already in their account. Did that not happen to you? If you had NO transactions downloaded, that might account for why you're not seeing decimal place issues, since they seem to be in the new transactions rather than the account balances.

My account doesn't include CD's and when I transitioned, no new transactions downloaded. I will update everyone the next time I receive new transactions.

They will always say that because the people on the phone have no idea what goes on the IT department. And, they are too lazy or too ignorant to ask.
I still feel like this was a Fidelity initiated problem that Quicken badly mishandled.

Multiple Fidelity accounts here as well with 32+ years of accumulating data and accounts in Qucken! Reliability and user friendliness of this product has degraded rapidly over the past several years. Hopefully, the last sentence of this pop-up dialogue is not an warning of things to come.

Not sure why antyone would waste time tracking investments in Quicken with Simple Investing if they can get the same information directly from Fidelity website? But the prospect of havng to audit and/or modify every downloaded transaction and position in order to achieve detailed tracking for financial planning and tax purposes will make using Quicken an untenible burden for many if not most users.

I am already having to manually update prices, balances, and transactions for a number of private funds in a Schwab workplace account that QDWC fails to match, reporting 3 unique instances of "unidentified securities," while others, that are recognized, only update data from the immediately preceding trading day.

So thanks to all who have taken the time to report this SNAFU, as you have kept me from blindly pulling the trigger on the baffling, unannounced, forced re-establishment of my Fidelity connections until adequate information is made available to avert a potential disasterous corruption of data and unintented changes in tracking method. Sadly, I received zero email alerts or useful information from Quicken or Fidelity in advance of this significant event.

The Fidelity reauthorization process in Quicken to switch from direct connect to web connect is poorly implemented and tested. Quicken failed badly on this one. The reauthorization is failing in multiple ways. 1) It often fails to maintain the linkage between the Quicken account and the Fidelity account. 2) It fails to maintain the sync point. The sync point is a timestamp used to identify only new transactions to be downloaded. 3) The reauthorization process can result in months of old transactions being downloaded. These are transactions already in your Quicken register. Since there is no ability to delete or reverse the download, you have to delete each transaction one at a time. There can be hundreds of duplicates. If you use the automatic update option, the download posts duplicate transaction to the register, requiring you to identify the duplicates in the transaction register, and remove them manually one at a time.

As of this entry, there is no solution to the above problems. The solution seems very simple and obvious. The reauthorization process should maintain the linkage to Fidelity accounts and maintain the timestamp used for the sync point. Additionally, Quicken should provide an option to remove all downloaded transactions for a given Quicken account. Finally, Quicken should provide the ability for the user to specify the sync point manually. There are situations, such as the reauthorization process, which can cause problems with the sync point. Providing the sync point manually may cause overlap or loss of a few transactions. That is a small price to pay and can be addressed with manual entry.

To avoid these problems with downloads from Fidelity, you may want to suspend doing updates from Fidelity until Quicken fixes their software. I also suggest manually doing a backup before you download transactions from Fidelity.

Between my wife and I, we have about 15 accounts at Fidelity. I'm estimating that the reauthorization downloaded more than 2000 transactions which I must now delete one at a time manually. I am restoring to a backup and will just not reauthorize until there's a fix to this mess.

Update:

Today everything downloaded nicely from Fidelity. No duplicates.
Except, there are no more fractions of a penny. Everything is rounded to the nearest hundredth of a dollar. I think we will just have to accept this as the new normal.

All my Fidelity account transactions stopped downloading after the transition. I haven't lost anything because nothing is downloading.

I have my own software for downloading from Fidelity outside of Quicken and that seems to be working fine. The problems are due to the new connection system.

Either fix it very, very, fast or roll it back.

Seems like several Fidelity threads are getting merged so it's getting hard to follow the different specific issues and their workarounds. Still, it's better than reading dozens (perhaps many) separate threads, some I may miss entirely (or you miss mine).

Anyway, a short recap. Completed the transition to EWC+ Weds. Did take several attempts to get through it. Once done, my 401Ks were mark as "Brokerage" accounts (not 401Ks as before) and the Accounts Detail Page was different. Turns out they were not marked "Tax Deferred". Once I marked them "Tax Deferred", it allowed me to pick 401K and the details page returned to normal. At this time, it was still marked for Complete Tracking. Ran OSU again and all seemed well. No new transactions.

Yesterday, run OSU. One downloaded transaction in one of the 401Ks. This was a for a fee. Normally these are marked SOLDX and come from the specific security. This time it was marked as Withdraw and had no security listed. After looking up the transaction on Fidelity's website, I was able to correct the transaction. Everything else looked OK.

Today another OSU and another 401K transaction. This time a Dividend distribution. Normally listed as "ReinDiv" with the details for the security (it is Complete Tracking!), however is just came down as Deposit with just the new amounts. This seemed like Simple Tracking and not Complete.

So off to the account details I go and flip the selection to Simple. I get a warning about converting placeholders (yes I had a few very small one I never fixed but totals were correct), still said Yes and completed the switch. Then I switched back to Complete. Placeholders gone (now show as added/removed). Totals still match those on website.

So not sure why the transaction types are showing differently. Seems like they should match those for Complete Tracking (as they did before) but appear to be the ones for Simple tracking. I'm not expecting any new transaction until mid this month for another dividend distribution. Hopefully this gets sorted before then.

I, too, have successfully transitioned over to the new Fidelity EWC+ connection. While I am getting all of my transactions, as others have noted, the shares are being rounded to two decimals instead of the usual 3 decimal places. I get the pop up telling me the reported number of shares between Fidelity and Quicken are not the same. I then have to go back and update the downloaded transaction to use the correct share amount. While I can make this work, it defeats the purpose of downloading transaction details. I have reported this issue via Quicken's Report a Problem feature.

All the same issues as in the comments. CD shares and prices off by a factor of 100 (but not all of them). The attempted "fix" for handling the money market to cash kludge worked (for some value of worked) on one of the existing funds and not the other, but not for new dividend transactions which leave a share balance even though it is marked as a dividend (or perhaps the mismatch is the share balance reported by Fidelity).

Seems like I go through one of these major SNAFUs with quicken at least once per year. This one is egregious. I went to the last backup and turned off download from Fidelity. Manual transactions it is.

I've tried twice to move to another tool over the years. Guess it's time to try again.

Same problem here. Had to set up Fidelity Investments with Express Web Connect +. Noticed my shares from Fidelity were rounded to two decimals while Fidelity had the shares presented with three decimals. Tried to revert back to Direct Connect download option, which worked great, but apparently there is no way to do it. I guess I'm going to have to scrutinize each time I download using the new Web Connect + to make sure they match what is in Fidelity. What a pain.