Downloads to Ally Checking account has hung-up transactions

I have 3 accounts in Quicken from Ally Bank (1 checking and 2 savings). Downloads are no longer coming into the checking account (they were working at one time, but not for at least the last couple years). The downloaded transactions flag for the checking account is stuck on although no transactions show up at the bottom of the register. When you right click on the flag in the account list it says there are 4 outstanding downloaded transactions on the account even though nothing is showing up in the download section of the register for the checking account. I have tried both "deactivating" the checking account as an online account and "resetting" the checking account but Quicken tells me that it can't do either because of the phantom downloaded transactions. I was able to "reset" the two savings accounts, but there aren't any new transactions to know if download is now working for them again., However, the checking account is still hung up.

I have had to manually manage these accounts for years. It finally got annoying enough that I thought I would see if there were any suggestions on how to delete those phantom downloaded transactions to I can try to get downloading working again for this account.