CC-505 error with Citi Cards

System
System Member admin
edited September 6 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Bank connection issues: Citibank

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  • James J
    James J Member ✭✭✭✭

    For about the past week, I've been getting a CC-505 error when trying to update my Citibank account.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @James J,

    Thank you for letting us know you're seeing this issue. Since this has been going on for over 24 hours, please try following these steps from our article on CC-505 errors:

    Try refreshing your online account information:

    1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).
    2. Select Update Now. image.png
    3. Follow the on screen instructions to complete the update.

    Please let me know how it goes!

    Quicken Kristina

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  • James J
    James J Member ✭✭✭✭

    Hi ya! I just tried the above, and got the same CC-505 error.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since the issue is persisting, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools that we can't access on the Community, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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