CC-511 error for HealthEquity

tlpwis
tlpwis Quicken Windows Subscription Member ✭✭✭
edited September 6 in Download, Add/Update Accounts (Windows)

I have been getting CC-511 error for One Step Update or individual account update with HealthEquity since 8/5/25. Anyone else having the same issue?

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  • John McCurdy
    John McCurdy Member ✭✭

    Having the same issue. I tried to reset for the One step Update, but that did not work either.

  • tradingtolive
    tradingtolive Quicken Windows Subscription Member

    I'm also getting this same error for HealthEquity. Here is the general support document on CC-511's: https://www.quicken.com/support/error-when-using-online-services-cc-511/

  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 10

    Hello All,

    Thank you for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CTP-14043)

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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