issue with OL-301-A error for Truist

rkorski01
rkorski01 Member
edited September 6 in Errors and Troubleshooting (Windows)

It appears that the current issue with the FDP 102 and OL - 293- A errors (as of 07-29-25) are related to my Bill Pay attempt when I received a OL-301-A error. Just want to make sure that Quicken Support and Truist Support are working on resolving the OL-301-A errors when using the Bill Pay function. After the Truist upgrade of June 2025, I have been able to transfer between my three (3) Truist accounts, but not been able to use the Quicken bill pay function with Truist. Truist is receiving "payee" record updates from quicken, but just cannot process them. See attachment (JPG) that shows a screen shot which is from Truist that they saw a new payee record (on 08-03-25) which was generated from Quicken via the Quicken Bill pay function. Thanks

Screenshot 2025-08-04 123309.jpg

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Comments

  • kirkrind237
    kirkrind237 Quicken Windows Other Member

    Same problem - I get an OL-301-A error when submitting a payment to Truist. It's ridiculous it's been going on this long. And no feedback from either Truist or Quicken on the error

    Truist - Error Message.png
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @rkorski01 and @kirkrind237,

    Thanks for bringing this issue to our attention!

    The OL-301 error occurs when there is an issue connecting to the financial institution while using Direct Connect. The situation may ultimately require the financial institution to implement a solution. Below are some troubleshooting steps that you can attempt to resolve this issue. You can find these steps and more information in this support article. As always, it is recommended to save a backup before proceeding (just in case).

    If you have updated from a discontinued version of Quicken

    You will need to refresh branding and profile settings. If you haven't upgraded from a recently discontinued version of Quicken, continue to the section below.

    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list.
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    If you have NOT updated from a discontinued version of Quicken

    You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.

    I hope this helps!

    -Quicken Jasmine

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