Trouble Matching Transactions?

Regina@ · August 9

Ever since the Fidelity update, I have one account that is not matching downloaded transactions. This is occurring only for one of my Fidelity accounts and only on the MAC version (it works in Windows).

Quicken Kristina · August 9

Hello @Regina@,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information. What kind of transactions are failing to match? Are they failing to match to reminders, manually entered transactions, or both? Are the downloaded transactions incorrectly matching to the wrong transactions, or not matching at all? Is the downloaded transaction and the transaction it should match to identical? If not, what is different? What kind of account is this happening in (IRA, brokerage, checking, etc.)?

I look forward to your reply!

Regina@ · August 9

Hi Kristina,

These are checks written in a brokerage account. These types of transactions were matching before the recent Fidelity update. They are manually entered transactions and they are failing to match with the downloaded transaction even though the check numbers match exactly. They are not matching at all, but creating a new unmatched transaction instead.
Thx,

Regina

Quicken Kristina · August 10

Thank you for your reply,

Are the payee, date, and amount fields close to the same? Typically, automatic matching relies on those three columns being similar in order to match the transactions. See this article for more information: https://info.quicken.com/mac/match-your-transactions#Matchyourtransactions-Howautomaticmatchingworks .

To manually match the transactions that are failing to automatically match, please follow these steps from our help article on matching transactions:

Open the account register containing both the downloaded and scheduled or manual transactions
Locate the downloaded transaction
Locate the scheduled transaction (typically marked with a clock icon or shown in gray) or manual transaction (typically marked with an orange pencil icon).
Drag one transaction onto the other

The two transactions will merge, and if you matched to a scheduled transaction, it will be marked as paid.

I hope this helps!

Regina@ · August 10

Yes, these are similar monthly transactions that I've had for quite a while. They had no issue matching before the Fidelity update.

Thank you for the tip! I will try that next time and see if it works, but how can I get these to match automatically?

Quicken Kristina · August 10

Thank you for your reply,

Our help article on matching transactions recommends using consistent payee names and making sure the scheduled or manual transaction's information is as close to matching the anticipated downloaded transaction as possible.

To keep payee names as consistent as possible, you may want to consider using a Renaming Rule. Renaming rules can be created from the register, created through the Payees & Rules window, or automatically created. For more information on renaming rules, please review this help article: https://info.quicken.com/mac/adding-renaming-rules

Please let me know how it goes!

dpr56 · August 22

I'm having the same problem. Since the update, Fidelity downloaded transactions no longer match - I have to match them manually. These are scheduled transactions with the same date and amount and similar payee as the downloaded transactions. These scheduled transactions have ALWAYS matched in the past with all my Fidelity accounts-checking, savings and investments. This seems to be Fidelity issue as my other account match perfectly, even when dates and payee aren't similar.

Quicken Kristina · August 22

Hello @dpr56,

Thank you for letting us know you're also seeing this issue. I suspect it is because the new connection method requires the data to be formatted differently, which can cause it to look different to the Quicken program, even if it's otherwise the same as before. Renaming rules may help. Manually matching the transactions may also help teach Quicken to match them automatically.

Thank you!

Trouble Matching Transactions?

Answers

Categories