Citibank Download Generate Connection Issues

Richard Valentine
Richard Valentine Member ✭✭✭
edited September 15 in Download, Add/Update Accounts (Windows)
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This started in the middle of last week. There are some transactions that are downloaded, but I am concerned that I am missing something. What is going on? Quicken Classic Business & Personal on Windows PC.

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Richard Valentine,

    Thank you for letting us know you're seeing this error. I checked our internal tools, and do not see any error messages/codes on our end. To troubleshoot this issue, please follow these steps:

    1. Run One Step Update (OSU) first to see if the issue resolves.
    2. If the issue persists, rename the runtime.dat file located at: C:\ProgramData\Quicken\Inet\FILENAME\
      • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.) image.png
    3. Run One Step Update again to check if the problem is resolved.
    4. Close and reboot Quicken to ensure changes take effect.

    📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

    Please let me know how it goes!

    Quicken Kristina

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  • Richard Valentine
    Richard Valentine Member ✭✭✭

    I performed the steps you outlined and the message did not appear. It looks like it resolved the issue.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear the issue is now resolved!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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  • Richard Valentine
    Richard Valentine Member ✭✭✭
    edited August 12

    I just performed another one step update and the message appear again. It is not resolved.

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    Since the error returned, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a problem QWin copy.png

    Once you have done so, please let me know, and I'll add you to the ticket for this issue.

    Thank you!

    (CBT-734)

    Quicken Kristina

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  • Richard Valentine
    Richard Valentine Member ✭✭✭

    I have reported the problem as requested.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for sending the logs!

    I added you to the ticket so that our teams know you're also impacted by this issue.

    Quicken Kristina

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This discussion has been closed.

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