Goldman Sachs Custody Solutions (GSCS) and Direct Connect August 2025

1lilpig
1lilpig Member ✭✭✭
edited September 13 in Download, Add/Update Accounts (Windows)

As of this month Goldman Sachs Custody Solutions has purportedly established the Direct Connect Investment Account update process with Quicken. I cannot get it to work and in true financial company form they are punting the issue. It is the classic OL-220-A error message. Quicken cannot connect to GSCS servers. Has anyone else tried to set this up yet? Any issues?

I don't have a VPN. I have been Quicken user for 30 years and except for when my Broker/Advisor went to GSCS last year have always downloaded my investment activities. So whatever is wrong isn't because I am new to Quicken or have never done this before. Lol.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @1lilpig,

    Thanks for sharing your experience with Goldman Sachs Custody Solutions (GSCS) and Direct Connect. The OL-220-A error you’re seeing is a known type of OL error that can occur when Quicken is unable to process the specifically-formatted files sent by the financial institution.

    These issues can happen even if you can log in successfully to the bank’s website. The problem often stems from temporary changes the bank sends or other server-side issues. Quicken typically works directly with the affected financial institution to resolve the error, though they don’t provide a specific resolution timeframe.

    Please review this support article for detailed instructions and troubleshooting steps.

    Some key points from the article:

    • Attempting “Update Now” in the account register can refresh the connection.
    • If the error persists, you’ll need to check the connection type (Direct Connect, Express Web Connect, or Web Connect). For Direct Connect, Quicken does not have access to GSCS servers, so the next step is to contact the financial institution directly—ideally, their online services specialist—to resolve the issue.

    Thank you!

    -Quicken Anja
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  • 1lilpig
    1lilpig Member ✭✭✭

    Thank you Anja. Aware of all of that and have tried all the troubleshooting steps, etc. And have tried the "update transactions now" in the register as opposed to one-step update. No dice. And yes, have already reached out to GSCS. They of course say they don't see any issues so it must be Quicken or me. Lol. Been there, done that.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update and for confirming all the troubleshooting steps you’ve tried. As noted, because this is a Direct Connect connection, Quicken does not have access to GSCS’s servers to correct the issue. That means the resolution must come from the financial institution.

    A practical next step may be to specifically request to speak with a supervisor or a Tier 2/online services specialist at GSCS. These representatives are usually more familiar with third-party programs like Quicken and may be able to identify or escalate the issue.

    We understand how frustrating this is and apologize for any inconvenience this causes!

    -Quicken Anja
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  • 1lilpig
    1lilpig Member ✭✭✭

    Yes. Correct. It is a GSCS issue to remedy. Currently they are saying they have received no other complaints. I was primarily posting on this board to see if anyone else has tried to set up their Direct Connect. And yes. It has been escalated - for all the good that normally does. Unless there are a lot of users and complaints banks/investment companies are slow to respond and prioritize. But thank you for your prompt responses.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for confirming and for sharing that it’s already been escalated with GSCS. Hopefully, other users seeing this thread can share their experiences as well, which may help strengthen the case on GSCS’s side.

    -Quicken Anja
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