Downloading transactions for Valero Credit Card

herrmj
herrmj Quicken Windows Subscription Member
edited September 19 in Download, Add/Update Accounts (Windows)

Downloading transactions for my Valero Credit Card has stopped working since April 2025 it seems. I have tried resetting the account, deactivating and reactivating online services, but the transactions are not downloading anymore. I also tried resetting my password and I can successfully login to the Valero site.

Recently it also stopped updating the monthly payment due as well.

No errors are provided. It just goes through the update process, but nothing.

Anyone else experiencing the same issue?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @herrmj,

    I understand how frustrating it must be when your Valero Credit Card transactions aren’t downloading, especially after trying multiple troubleshooting steps.

    I’m sharing this Support Article as it explains why transactions sometimes don’t appear in Quicken and helps identify whether the issue is one-time or ongoing.

    Since this is a persistent issue, contacting Quicken Support directly is the best next step so they can investigate and escalate if needed.

    Thank you!

    -Quicken Anja
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