Problems downloading transactions for all CC; Discover, BOA, Chase

MishawakaKirk
MishawakaKirk Quicken Windows Subscription Member ✭✭✭
edited September 20 in Download, Add/Update Accounts (Windows)

Over the past week, none of my CC are downloading transactions. Discover is missing eight transactions; Two have downloaded but show as Pending, when on Discover, clearly Posted (see attached).
Chase is missing four; none show as Pending
BOA also not working as it should,

Quicken Premier
Version R63.21
Build 27.1.63.21
Windows 11

Opened & Closed Quicken many times; Checked for Updates; Rebooted computer; Checked for Windows updates

Quicken problem 8-2-25.png
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @MishawakaKirk,

    We appreciate you reaching out!

    I checked your account on our end, and none of the financial institutions you mentioned (Discover, BOA, or Chase) are generating any internal errors at this time. To help troubleshoot this issue, I recommend reviewing the following support article:

    This article outlines common reasons why certain transactions may not appear during downloads, and provides steps to resolve or work around the problem.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • MishawakaKirk
    MishawakaKirk Quicken Windows Subscription Member ✭✭✭

    Yes — problem remains, but only with Chase Bank. 8/19/25 I get a Server issue warning; Following Quicken prompts to resync accounts…. Failed due to Server issue, Try again in a few days!

    Chase Bank has not correctly downloaded transactions for a few weeks. It is downloading some; duplicating others. At this point my Chase account balances are mis-matched by approx $3,000.

    I can't 'trust' Quicken regarding my Chase account at this point

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Have you tried Resetting the account(s)?

  • MishawakaKirk
    MishawakaKirk Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20504845#Comment_20504845

    Yes, multiple times.
    I've Reset the Account; Deactivated the Account; used Chases' export for Quicken… many times. The Export caused me too much grief as it caused many duplicates.
    Funny, importing from Chase's Quicken file, a bunch it recognizes as 'Match' to entries already in my Quicken file. But the majority it did not, causing too many duplicates. Went through and deleted dupes, and my account is off by $3,000 +/-
    QIF or QFX format ?

    Two weeks ago, this problem was with BOA, Discover and Chase. The last week, all EXCEPT Chase have been working correctly.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Well, clearly your issue seems to be with a corrupt data file or we'd all be experiencing the same issue(s). I think you're chasing your tail by trying to import into a corrupt data file. Before too much time elapses, I'd restore a known-good file from backup from before "Over the past week…" and try to get current from there.

This discussion has been closed.

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