OSU Not Working

Ronald L Doyle
Ronald L Doyle Quicken Windows Subscription Member ✭✭✭✭
edited September 27 in Download, Add/Update Accounts (Windows)

One Step Update has not worked for me the past few days. I recently installed version R64.19. I've been able to download my transactions by going to the online center and updating each financial institution individually, so it is not a critical problem…just annoying. Anyone else having a problem?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Ronald L Doyle,

    Thanks for letting us know what’s happening. To better understand the issue, could you share a bit more detail? Specifically:

    • Where is your Quicken data file stored? Is it on your local hard drive (C: drive) or on a cloud-based/external drive (e.g. OneDrive, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?

    Also, can you elaborate on what happens when you try to run One Step Update? For example, do you get any error messages? Does nothing happen at all? Does the One Step Update Summary screen appear? Or does it seem to get stuck loading?

    Those details will help us narrow things down.

    -Quicken Anja
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  • Ronald L Doyle
    Ronald L Doyle Quicken Windows Subscription Member ✭✭✭✭

    Data file is stored on dropbox

    I have not uninstalled/reinstalled, or done any other troubleshooting

    Not using a VPN

    Antivirus does not appear to be interfering

    When I run OSU the dialog box opens as usual. I check the financial institutions I want to update, it goes through the motions as usual and appears to be completed …but no transactions are downloaded and the most recent download time and date does not update. Only when I go to the online center and update each financial institution individually do transactions download and most recent date/time update.

  • Quicken Anja
    Quicken Anja Moderator mod

    @Ronald L Doyle Thanks for sharing those details.

    I recommend moving your Quicken data file off of Dropbox and storing it locally on your computer instead (make sure Quicken is fully closed when you do this). We strongly advise against storing your main data file in any cloud-synced folder (like Dropbox, iCloud, OneDrive, etc.). These services sync in real time and can interfere with how Quicken reads and writes to the file, potentially causing data damage, syncing conflicts, data damage, or file corruption, which may be contributing to the issue you’re seeing with One Step Update not completing properly.

    Once you’ve moved the file to a local folder (such as your Documents > Quicken folder), try running One Step Update again and see if the downloads complete as expected.

    Let us know how it goes!

    -Quicken Anja
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  • Mark Shafton
    Mark Shafton Quicken Windows Subscription Member ✭✭✭

    This same problem is happening to me on r63.21. Started on 8/20. File is on my local disk. No VPN, anti virus disabled. When I run OSU. It appears to run with no error messages and reports 0 transactions for every account. If I update each account individually I see plenty of transactions. Institutions include Wells Fargo, JPMorgan, Discover, American Express. I have validated the file with no issues. Troubleshooting limited to individual updates which seems to be a work around, but as stated above VERY ANNOYING. I went along happily for 3 days before I realized that zero transactions across 10 accounts was impossible for this period of time.

  • Ronald L Doyle
    Ronald L Doyle Quicken Windows Subscription Member ✭✭✭✭

    I uninstalled and reinstalled Quicken and OSU seems to be working

  • Quicken Anja
    Quicken Anja Moderator mod

    @Ronald L Doyle Thanks for the update and sharing what worked! Glad to hear OSU is working now.

    @Mark Shafton Thanks for chiming in! Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    For a full uninstall, after removing Quicken through the regular steps to uninstall, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files).

    image.png

    After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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  • Mark Shafton
    Mark Shafton Quicken Windows Subscription Member ✭✭✭

    Thanks for the info both of you. I just now reinstalled but it will be a day (or 2 due to weekend) before i can test. Already manually downloaded everything today.

  • Mark Shafton
    Mark Shafton Quicken Windows Subscription Member ✭✭✭

    FYI Reinstalling cleared up this problem. Thanks again for your help!

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20506130#Comment_20506130

    Thanks for the update! Glad to hear that worked for you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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