Wells Fargo still not updating!

nancy_ian
nancy_ian Member ✭✭
edited September 27 in Download, Add/Update Accounts (Windows)

I've tried Validate & Fix, Resetting, New Account and still haven't had a transaction update for about 6 weeks! This always worked but now nothing. I'm currently out of the US but have full access except for some verifications but trying to get this fixed. Also annoys me to see the WellsFargo logo on the Quicken login and it doesn't work, at least for me! Any other ideas would be appreciated.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @nancy_ian,

    Thanks for taking the time to share these details about your issue. To help us troubleshoot why your banking and credit card transactions are not downloading, could you clarify a few things:

    1. Are you receiving any error messages or codes when attempting to download transactions?
    2. Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, DropBox, USB)?
    3. Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    4. Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    5. Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Providing this information will help us narrow down the cause and determine the next steps.

    Thank you!

    -Quicken Anja
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