I'm also have a new problem connecting to VENMO from Quicken on a Mac

Minebrook
Minebrook Member ✭✭
edited October 2 in Download, Add/Update Accounts (Mac)

I have been connecting with Venmo for a long time. Now I get

"An unexpected error occurred.

Please try again later.

Care Code: FDP-106

Details:

ACCOUNT_MISMATCH

Account not found. No accounts returned - case 106

Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Minebrook,

    Thanks for reaching out!

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • skssf
    skssf Quicken Windows Subscription Member ✭✭

    @Quicken Anja Thanks for providing additional information. This issue has existed for a week and a half, and we all pay a subscription to Quicken to provide this service. Venmo has 38% of the US P2P market, so this is a lot of transactions that aren't getting downloaded. Can you further escalate a fix? Ideally one that doesn't require SMS authentication every single time we want to download our transactions? Thanks!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @skssf,

    Thanks for sharing your feedback. We understand how important Venmo transactions are for tracking your finances, and we appreciate you taking the time to provide details about your experience.

    As mentioned earlier, this is a known issue (FDP-106 / ACCOUNT_MISMATCH) that has already been escalated internally. While we don’t have an ETA on a fix, please continue to monitor the Community Alert for any updates.

    Thank you for your patience!

    -Quicken Anja
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