New Quick Pay and Payment Dates

GIWalt · August 30

I recently had Quicken update to version 8.3 and it appears the new Bill Manager has been implemented. I tried making a Quick Pay transaction to the Chicago Tribune and the earliest date the payment could be made is September 10. I tried entering the payment on August 29 so it is taking almost 12 days for the payment to go through. Yes, this is over the Labor Day weekend so I expected it might take a few days longer but 12 days? Any idea why so long? As this is my first payment with the new Bill Manager, is this the timing we should expect generally?

Quicken Kristina · August 31

Hello @GIWalt,

Thank you for letting us know you're seeing this. Our documentation indicates that QuickPay should be able to process in 3 days. While it is reasonable to allow some extra time, just in case, taking almost 12 days does seem a bit extreme. Did it switch to CheckPay, or does it still show QuickPay? Was this a one-time occurrence, or does it consistently happen every time you try to schedule the payment?

I look forward to your reply!

GIWalt · August 31

Thank you Quicken Kristina. The response is a little complicated but here goes. Historically, I paid this vendor (The Chicago Tribune) directly through the Tribune's website. I tried repeatedly to link Quicken to my Tribute account but it never linked. So, I paid it outside of Quicken. With the recent update of Quicken and the new Bill Manager, I figured I would try again. I right clicked on my Tribune entry in Bills and Income (unlinked), selected Quick Pay and I received a dialog page asking for my Tribune information (e.g. payee, account number, amount due, account paying from, my name and address etc.). Once that information was completed, I hit enter and noticed the payment was scheduled for September 10th. I assumed I must have entered an incorrect date for the payment so I cancelled the payment. The payment was successfully cancelled. I then went through the process a 2nd time expecting to enter an earlier date for payment. For whatever reason, Quicken would not let me schedule the payment before September 10th. If I tried to select an earlier date it would not let me do so. (I recall getting a message that said something like the payment cannot be scheduled before September 10.) As it presently stands (as I write this), the payment is scheduled for payment on September 10th by Quick Pay. The status is listed as "Scheduled." I hope this makes some sense.

Jon · August 31

It sounds like maybe they can't make an electronic payment & are sending a check, in which case September 10 doesn't seem unreasonable considering the check would not be mailed any earlier than the 2nd.

GIWalt · August 31

If Jon is right then I will go back to paying directly on the Tribune website. Quicken shows it scheduled as a Quick Pay and not a check. I am curious what Quicken will say here.

Quicken Kristina · September 2

Thank you for your reply @GIWalt,

Yes, the additional information you provided does make sense. Our internal tools show the payment scheduled for the 10th, cancelled, and then scheduled for the 10 again, currently in scheduled status. It also says that it's QuickPay, even though September 10th is more than 3 days in the future.

I forwarded this issue to the proper channels for further investigation and resolution. To assist with the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

Thank you!

(CBT-796)

GIWalt · September 2

I have reported this issue as requested. I assume I should keep this transaction pending as see what happens on or by the 10th of the month.

Quicken Kristina · September 2

Thank you for the problem report @GIWalt,

The report you sent does not have any log files. Please send a problem report with the log files attached, since our teams will need that information to investigate the issue.

Thank you!

GIWalt · September 2

Resent with log files.

GIWalt · September 3

@Quicken Kristina, can you confirm that the new Bill Manager is supposed to be able to make a Quick Pay to The Chicago Tribune? I can certainly wait until September 10th to see how this plays out (i.e. the Quick Pay payment goes through, it is converted to a Check Pay or is cancelled) but if you know that it will not go through as a Quick Pay then I might as well go ahead and cancel it now and pay directly through the Tribune's website. As the payment is not due yet, I can leave the payment as is until the 10th if that may help troubleshoot the issue but if you know it is going to fail then I will make alternative payment arrangements.

Steve1939 · September 7

[Removed - Duplicate Post]

Quicken Kristina · September 7

Thank you for your reply @GIWalt,

When I check our internal tools, it shows the payment scheduled as a QuickPay payment through the new service provider. Currently, the status shows as In Progress. Based on that, I expect that it should successfully complete.

Thank you also for sending a problem report with the log files attached. It will help our teams investigate this issue.

Thank you!

GIWalt · September 7

@Quicken Kristina. Thank you for your reply. Here is more information on my end…

The Tribune payment has changed from "Scheduled" to "Processing" (consistent with your post above) and shows a payment date of September 10th with Debit date of September 5. The ability to cancel the payment is no longer available. FYI, I am NOT looking to cancel the payment but just wanted to let you know I couldn't cancel the payment now even if I wanted to at this point. I assume this is because the Debit date has passed.

In the meantime, I received a Nicor bill which I entered for payment this past Friday (maybe it was Thursday). The earliest I could pay is September 12 with a Debit date of September 9. Again, these dates seem longer than the three (3) days that the new Bill Manager reportedly is supposed to take. For my two cents, it seems like the Debit date is closer to three (3) days and the actual payment date is usually a few days (3 or 4 days) after that.

Secondarily, I take it from all of this that the ability to pay a bill "immediately" to process in 24-hours or so is no longer available. So, if I want to pay immediately I am left with paying the payee directly through their websites or other avenues. This is not a complaint but just an observation so I know the rules going forward to schedule payments so they arrive on time.

Quicken Kristina · September 7

Thank you for your reply,

It is expected behavior that once a scheduled payment starts processing, it can no longer be cancelled.

Our documentation seems to indicate that QuickPay should still be within 3 days. I reached out to my team for clarification on this, but being as it's a weekend, I probably will not hear back until Monday at the earliest.

Thank you for the additional information!

Jon · September 7

I would expect that "3 days" means 3 business days.

My experience with Fidelity bill pay is that it takes 1-2 business days for them to initiate the payment and another couple business days for it to show as paid at the payee (assuming it's an electronic payment). The credit card payments I entered on Thursday are still "processing" and are expected to go out Monday. Quicken's bill pay schedule doesn't seem too different from that.

GIWalt · September 15

So I have 2 vendor payments (Nicor and American Express) that show the payment has been made with Quicken confirmation emails as well as checking online with my bank. In both cases the vendor’s website is not showing the payment was received. How long should it take from when my bank account is debited for the payment and the vendor’s acknowledgement of payment?

GIWalt · September 15

Nicor is now showing payment posted.

Quicken Kristina · September 15

Thank you for the follow-up,

I'm glad to hear they received the payment!

New Quick Pay and Payment Dates

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