Is Truist planning to fix the inability to download to Quicken via Web Connect?

Ed Street
Ed Street Quicken Windows Subscription Member ✭✭
edited October 4 in Download, Add/Update Accounts (Windows)

The ability to download Truist transactions via web connect was unexpectly broken by modifications installed on 6/30/25. Since then it has not worked. Will this be fixed or do i need to move my banking somewhere else?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Ed Street,

    Thanks for reaching out! Upon reviewing your account, I can see you’re receiving an internal FDP-102 (CC-502) error when connecting with Truist Online Banking – WC. This error typically indicates that the bank’s servers are undergoing maintenance, which interrupts Web Connect downloads.

    Please take a moment to review and follow this support article regarding this error. It outlines the steps to try, including refreshing the account information and waiting at least one business day before attempting again, since these errors often resolve once the maintenance is complete.

    Please note: we don’t recommend deactivating/reactivating your Truist account(s) for this particular error, as that can sometimes create additional issues.

    If the problem persists beyond a business day, then, as advised in the article, please contact Quicken Support directly so our agents can review your logs and escalate if needed.

    Thank you!

    -Quicken Anja
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  • Ed Street
    Ed Street Quicken Windows Subscription Member ✭✭
    edited September 3

    Thank you for the quick reply. I was able to re-connect my accounts!! I am very happy. Apparently the problem (wherever it was) has been fixed.

    Just for the records, here is more background on the issue which was first reported in early July (please refer to my first link below). Over the next few weeks i was told by Quicken Support advisors to de-activate my accounts in Quicken. I was then told many time to try to reactivate my accounts through Quicken — using the login capability to Truist, via WC connection, in hopes that it would fix my connection. I must have tried it 25 times over the last few months to re-establish my connection. It always failed after about 5 minutes with the 102 error indicating a temporary connection issue, which was not the case. From the beginning, 7/1/25 This was a known problem at both Quicken and Truist. The second link below is the supposed official word on the issue and attempts at correction. It stated there was no known date for resolution. It was last updated in late July. Apparently since then it has been fixed, so I am pleased. But seems to me, support folks should have provided an update once it was working so folks like me could reconnect.

    https://community.quicken.com/discussion/7963831/is-truists-quicken-access-restored-as-of-noon-6-30-25
    https://community.quicken.com/discussion/7963886/ongoing-7-29-25-truist-online-banking-bid-change-fdp-102-ol-293-a
  • Quicken Anja
    Quicken Anja Moderator mod

    @Ed StreetI’m so glad to hear you were able to reconnect successfully—thank you for sticking with this and for sharing the detailed background. I know repeated connection attempts can be frustrating, so your persistence is much appreciated.

    You’re absolutely right that timely updates are important. The moderation team does post and update Alerts here in the Community, but we do those based on the information we receive from our internal teams. I’ll be sharing your feedback internally, as it’s really helpful to hear how important those updates are from the user perspective.

    If you run into any more trouble with Truist (or notice similar issues with another financial institution), please don’t hesitate to start a new thread here in the Community or reach out to Quicken Support directly so we can take a closer look.

    Thanks again for following up and helping close the loop for others who may have been impacted!

    -Quicken Anja
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