Can't connect to Discover Credit Card

RickyRivera
RickyRivera Quicken Mac Subscription Member ✭✭
edited October 4 in Download, Add/Update Accounts (Mac)

I use Quicken for Mac and cannot re-connect to Discover Card. I get the message: "Did you mistype your sign-in info?. Please re-enter your credentials for Discover Card". 

I have deleted all the connections an started over. 

Please advise. on steps.

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @RickyRivera,

    Thanks for bringing this issue to our attention!

    I checked your account, and it’s currently returning an internal FDP-103 error, which is why you’re seeing the message about mistyped sign-in info.

    I’m sharing this Support Article as it explains why this error occurs—usually due to outdated login credentials stored in Quicken or in the Mac Keychain—and outlines the proper steps to reset and reconnect your accounts.

    If the steps in the article don’t resolve the issue, contacting Quicken Support directly is the best next step so they can assist with fully reconnecting your Discover account.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • RickyRivera
    RickyRivera Quicken Mac Subscription Member ✭✭

    I have tried all the steps on that article without success. Today I contacted Quicken Support but they were unable to help.

  • Quicken Anja
    Quicken Anja Moderator mod

    @RickyRivera Thanks for following up! I reviewed your ticket notes from your interaction with Quicken Support. It looks like the current recommendation is to wait 24 hours and then try reconnecting again. Could you please confirm if the error is still happening today?

    I also sent you a DM—please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • ern939
    ern939 Quicken Mac Subscription Member

    this is happening to me too. I've deleted quicken in the Mac keychain, have logged out of quicken, tried to starting from scratch, but cannot connect to discovercard

  • Steve Williams
    Steve Williams Member ✭✭

    I have the exact same issue. I have followed all steps and still get "Did you mistype your sign-in info?. Please re-enter your credentials for Discover Card". The sign-in info is correct because I use the same information to successfully log into the Discover Card website. This same topic appears in numerous threads and the answer is always the same. 😤 Please give straight information about the issue and when we can expect this to be resolved. I can forgive bugs when you are honest. I do not like it when the issue is simply buried by telling us the same wrong answer over and over!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi @ern939 & @Steve Williams,

    Thank you both for adding your experiences here. At this time, this is not considered a known widespread issue. If you’ve already completed the steps in the Support Article I linked earlier in this thread, then the next step—per the guidance at the bottom of that article—is to contact Quicken Support directly.

    Our Support agents will need to collect and review your log files and escalate the issue if needed.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories