Error FDP-106 - Can't Connect to Commerce Bank

JJJackson33
JJJackson33 Quicken Windows Subscription Member ✭✭
edited October 6 in Download, Add/Update Accounts (Mac)

Hi, I'm using MAC OS Sonoma 14.7.8, Quicken Classic Premier. I am trying to connect my Commerce bank accounts and can 't. I just bought Quicken and am starting fresh with a new file and trying to get set up. The error is FDP-106 "Account Mismatch" which they say can happen if there's been an account name change (there hasn't). I tried calling Commerce and they were no help. I called Quicken support and they said they're working on it but it might take weeks. I have two Questions: 1) Is there a a fix to this that anyone knows? and 2) Is there a way to download transactions from Commerce and upload them to Quicken? Suggestions? Thanks!

Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 3

    Hello @JJJackson33 ,

    Thanks for sharing the details about your Commerce Bank connection issues.

    A couple of things first: when did you contact Quicken Support, and were you provided with a ticket number? Looking internally, I don’t see any recent tickets under your Quicken ID/email—the latest was from June regarding a different issue. Please make sure you contacted the official Quicken Support phone number or channels, as there are unfortunately some scam companies that impersonate Quicken Support. You can find the valid ways to contact Support in this support article.

    Regarding your question about downloading transactions directly from Commerce Bank and importing them into Quicken: this will depend on whether Commerce Bank allows 2-step downloads (Web Connect/QFX). This Help Article provides step-by-step guidance for the import process.

    Additionally, here’s a support article on FDP-106. Please note that the troubleshooting steps outlined there apply to already established accounts. Since you’re receiving the error during initial account setup, those steps won’t help in your case, but the article may still provide helpful context about the error.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JJJackson33
    JJJackson33 Quicken Windows Subscription Member ✭✭

    Thank you Anja! I'll let you know if I have any follow up questions! Thanks!

  • Quicken Anja
    Quicken Anja Moderator mod

    You're welcome!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories