Laurel Road Bank Connection issues

klazar
klazar Quicken Windows Subscription Member
edited October 9 in Download, Add/Update Accounts (Windows)

I've been having issues updating my Laurel Road Bank accounts for the past 4 days. Keeps saying connection issues and quicken is investigating.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @klazar,

    Thank you for letting us know you're having an issue updating your Laurel Road accounts. To help troubleshoot, I checked our internal tools and can see you're getting a CC-505 error. Since this has been happening for over 48 hours, I recommend following this troubleshooting from our article on CC-505 errors- Try refreshing your online account information:

    1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).

    2. Select Update Now.

    Actions Gear 0

    3. Follow the on-screen instructions to complete the update.

    If the above troubleshooting does not resolve the issue, then per our article on CC-505 errors, please contact Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I hope this helps!

    Quicken Kristina

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  • Nn81
    Nn81 Quicken Mac Subscription Member ✭✭

    I’ve been having the same issue with Laurel Road since September 1st — getting an FDP-105 error. I ran the latest Quicken update, disconnected the account, and tried reconnecting, but it’s still not working as of today (9/8). 

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Nn81,

    Thank you for letting us know you're also seeing this issue. Per our article on FDP-105 errors, since this has been going on for longer than 48 hours, please contact Quicken Support directly for assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • galaxsat
    galaxsat Member ✭✭

    Same issues here with Laurel Road.

  • shjimmerson
    shjimmerson Quicken Windows Subscription Member ✭✭
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    Same issue. I think its not a simple call customer service fix with more and more people having issues.

  • dhshsdhdgweFwefeeft
    dhshsdhdgweFwefeeft Quicken Mac Subscription Member
    edited September 9

    same issue here. On Mac version.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 9

    Hello All,

    This issue has been reported to the proper channels for further investigation and resolution. Please navigate to Help>Report a Problem and send a problem report with log files attached to assist with this investigation.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CBT-805)

    Quicken Kristina

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