Direct Connect not working for First Bancorp NC [Edited]

Pat Marshall
Pat Marshall Quicken Windows Subscription Member ✭✭✭✭
edited October 9 in Download, Add/Update Accounts (Windows)

Suddenly Direct Connect is no longer working for First Bancorp in NC. There is a link to the bank that says they are implementing changes for Quicken users to enhance security. The link directs you to set up a new Client User ID for Quicken. I did that and it says it is done, but it actually does not generate and will not allow account setup to work in Quicken. I called the bank, and they say they don't know what to do for personal accounts but will "look into it". I had been utilizing Quicken with First Bank for a year but no more. They said they would call me when they figured out what to do. I will post if anything happens.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Pat Marshall,

    Thank you for sharing your experience. Based on your description of the issue, it sounds like the issue is happening on the financial institution's website, and you have already contacted them to get the issue resolved. Is that correct?

    Please let us know how it goes!

    Quicken Kristina

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  • Pat Marshall
    Pat Marshall Quicken Windows Subscription Member ✭✭✭✭

    I have contacted them, but they have not been able to resolve the issue. I am in a "wait and see" situation, but I want to keep Quicken fully functional and will change banks if it cannot be resolved. It has been a good bank, and I prefer them to resolve the issues and me maintain the relationship.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    Hopefully they'll be able to resolve it soon!

    Please let me know if you need any assistance on our end or need to do any troubleshooting with us!

    Quicken Kristina

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  • Pat Marshall
    Pat Marshall Quicken Windows Subscription Member ✭✭✭✭

    the bank doesn’t know how to solve the issue, and cannot provide a solution. Any help would be appreciated.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To test if there may be file-specific issues causing the problem, please make a backup of your file, deactivate the problem account (if it's not already disconnected), then navigate to Tools>Add Account, and try adding it as a new account rather than linking to the existing account.

    Add account option.png

    Please let me know how it goes!

    Quicken Kristina

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  • Pat Marshall
    Pat Marshall Quicken Windows Subscription Member ✭✭✭✭

    Same issue reoccurs.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Based on that test, it's unlikely to be a file specific issue in Quicken causing the problem.

    Please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Please let me know when the problem report is sent.

    The log files may be able to provide further insight into the error message and what is causing it.

    Thank you!

    Quicken Kristina

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  • Pat Marshall
    Pat Marshall Quicken Windows Subscription Member ✭✭✭✭

    I just reported a problem to Quickien from the Quicken Classic program. I can no longer sign on to First Bancorp in NC. When I try to reactivate my account, I get the message "We encountered an error while connecting to your bank". The First Bancorp website says they are implementing changes for Quicken to enhance security and they direct me to an area of their website to create a Quicken Client User ID. That does not work either. I have reported to the bank, but they have not been able to resolve the issue since the issue began about a week ago.

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