R64.25 update problems

Dennis Mc
Dennis Mc Member ✭✭✭
edited October 12 in Download, Add/Update Accounts (Windows)

After today's R64.25 update (build 27.1.64.25) on 9-12-25, all my accounts were disassociated. I was able to relink Chase, Elan Services, and USAA to the existing accounts, but my Phoenix Federal Checking account will not link to my existing account of 25 years, and it wants to create a new account. How do I relink it?

Dennis

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dennis Mc,

    Thanks for reaching out! To relink your Phoenix Federal Checking account to your existing account:

    1. First, right-click the account in Quicken and select Edit/Delete Account.
    2. Navigate to the Online Services tab and check if the account still shows as connected there.
      1. If it is still connected, please follow the steps in this support article to deactivate and then reactivate the account which should allow you to relink it upon reactivating.
      2. If it shows as deactivated (you would see a Set up Now button), please let us know, and we’ll guide you on the next steps from there.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Dennis Mc
    Dennis Mc Member ✭✭✭

    I did that multiple times, and no joy, until just now. It is fixed.

  • Quicken Anja
    Quicken Anja Moderator mod

    @Dennis Mc I’m glad to hear it’s now fixed! Thanks for following up and letting us know. If you run into any further trouble with this account or others after the R64.25 update, please don’t hesitate to reach back out.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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