Quicken Classic 8.3.1 won't perform local backup

vodkovski
vodkovski Quicken Mac Subscription Member
edited October 21 in Errors and Troubleshooting (Mac)

Recently upgraded to 8.3.1 Now when I try to perform a backup, I get an error "The operation could not be completed. No other information is available about the problem"

When I quit I get the message "Unable to save a local backup of "xxxx.quicken" The backup file could not be created.

I even created a new user and did a clean install of 8.3.1 and got the same result.

backup folder is located at HD/Users/"Username"/Library/Application Support/Quicken/Backups

help, please.

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Comments

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    Is your live data file in the default location as well (HD/Users/"Username"/Library/Application Support/Quicken/Documents) or somewhere else?

    This will sound stupid, but have you restarted you computer? If not, try that and see if anything changes.

    Do you get the same error if you open your Quicken data file and select File > Save a Backup?

    Quicken Mac Subscription • Quicken user since 1993
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hi @vodkovski,

    Thanks for posting.

    I agree with the steps provided by @jacobs — they’re a solid place to start when troubleshooting this kind of issue. Hopefully, following those suggestions will get things working as expected.

    Let us know how it goes!

    Quicken Alyssa

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