Missing mutual fund after Fidelity update

James Tonn · September 18

After updating the connection to Fidelity this morning, I reauthorized the two accounts held there, one an IRA and one personal. However, in the personal account, one of the mutual fund holdings is missing. On the Securities panel, the fund is shown as not "Currently held". How can I get it reconnected?

Quicken Kristina · September 19

Hello @James Tonn,

Thank you for sharing your experience! To help troubleshoot, please provide more information. Is the fund reflecting in your cash balance, or just completely missing? If the account is using Complete investing for the tracking method, you should be able to view transactions. Are you seeing any transactions that would be impacting that fund? Are you seeing any placeholder transactions that may be causing the issue?

I look forward to your response!

James Tonn · September 20

Kristina, the fund is completely missing from the portfolio view nor is showing up as a "cash" balance. I can see historical transactions from that fund in the transactions view, the most recent being 9/12/25. I use "Complete" as a tracking method. I have checked Fidelity's website and the fund is still listed there. It's as if during the connection update, Quicken didn't see that fund as being a part of the account's holdings.

Quicken Kristina · September 20

Thank you for your reply,

Do those historical transactions show the correct information for the fund, so that Quicken can see that those transactions impact that fund? What kind of transactions are they (buy, sell, etc.)? Are your other holdings reflecting correctly? Is there possibly a duplicate holding for the missing fund?

Thank you!

James Tonn · September 21

Kristina, I decided to disconnect the account and reconnect it again to see if the problem corrected itself. Unfortunately, it didn't. When Quicken accessed the account, it showed the total balance in the account and it was correct, however, after completing, the same account show above was not included and is still missing from the portfolio. Again, it's like Quicken can't see that fund. To answer your questions, the historical transactions, are correct (reinvest dividends), all other holdings are correct with no duplicates.

Quicken Kristina · September 22

Thank you for your reply,

If you haven't already done so, please check for any recent remove shares transactions that may have removed the security from your account.

Please let me know how it goes!

James Tonn · September 22

No "Remove shares". Everything worked fine up until the forced reconnection to Fidelity.

Quicken Kristina · September 22

Thank you for your reply,

I recommend that you contact Quicken Support directly for further assistance, as they have access to tools that we cannot access on the Community and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Missing mutual fund after Fidelity update

Comments

Categories