Vanguard repeatedly asks for reauthorization

--phantom--
--phantom-- Quicken Mac Subscription Member ✭✭
edited October 23 in Download, Add/Update Accounts (Mac)

Since the changeover to the new connection methods a few months ago, I have had to "reauthorize" my Vanguard connection several times. When (re)authorized, it seems to work for days or weeks, only to again start failing with a FDP-350 error. I have probably reauthorized 5 times, and it just doesn't seem to stay authorized very long. I am tired of playing this "game" over and over.

vanguard error.png
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @--phantom--,

    Thank you for letting us know you're seeing this issue. To help troubleshoot this issue, I checked our internal tools, and can see you started getting the FDP-350 error on 9 Aug, and that you deactivated/reconnected the account on 21 Aug.

    Did you attempt to reauthorize your Vanguard account(s) prior to the 21st? If so, what happened? Was it able to successfully complete/update in your Quicken file?

    Was there anything that may have triggered the account to get disconnected on the 9th, such as restoring a backup or connecting the same Vanguard account(s) in another Quicken data file?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @--phantom--,

    I haven't seen any response from you. Do you still need help?

    Thank you!

    Quicken Kristina

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