Banco Popular de Puerto Rico EWC

JCVCMDCSP
JCVCMDCSP Quicken Windows Subscription Member ✭✭
edited September 16 in Errors and Troubleshooting (Windows)

Any resolution so far for the Banco Popular Synchronization issues lasting more than 2 month?

Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JCVCMDCSP,

    Thanks for checking in. I reviewed your account and it looks like you’re receiving an FDP-103 error.

    This is still a known issue that’s been escalated internally, but we don’t have an ETA for a resolution yet. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    Appreciate your patience while the team works on this!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JCVCMDCSP
    JCVCMDCSP Quicken Windows Subscription Member ✭✭

    Thanks for the information. This is a really bad problem to me. I am using Quicken for more than 10 years and never had similar problem to this. hopefully will be resolve soon or i need to change to another application

  • orlasan
    orlasan Quicken Windows Subscription Member ✭✭

    Is there an intention to fix it? 30+ years user and a lot of activity in Banco Popular. If this conection support is dropped so will be the justification for the subscription.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi @JCVCMDCSP & @orlasan,

    Thank you both for following up and sharing your concerns. I know how disruptive this issue has been, especially given how long you’ve both relied on Quicken.

    I wanted to let you know that the internal ticket and Community Alert for Banco Popular have just been marked resolved. At this point, we recommend giving the connection another try to see if you’re now able to update successfully.

    If you continue experiencing issues after retrying, please don’t hesitate to let us know.

    We really appreciate your patience while the teams worked on this!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JCVCMDCSP
    JCVCMDCSP Quicken Windows Subscription Member ✭✭

    is not working so far for me I unlink all the banco popular accounts and try to re link to sync and is not working

  • Albfer
    Albfer Quicken Mac Other Member
    edited October 20

    It's also not working for me (Quicken Simplifi) still. I get a Care Code: FDP-155.

  • btowal
    btowal Quicken Windows Subscription Member

    Its not working for me either. I tried logging in to the Popular website to manually download transactions, and found out that the website has changed. When I logged into th new website, I was able to download transactions. It appears Quicken may be using th old URL (www.bancopopular.com) to try to download. That won't work. The new URL is https://mibanco.popular.com/

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20516538#Comment_20516538

    Hello @btowal,

    Thank you for sharing that information.

    If your financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Albfer
    Albfer Quicken Mac Other Member

    The URL for bank customers to log into their accounts is indeed mibanco.popular.com. However, that does not mean that Quicken would use the same URL to connect back-end systems for information exchange. On my Quicken Simplify screen, I see "www.popular.com" as I have seen since day one, so I'm not sure that's the issue.

    Screenshot 2025-10-21 at 8.50.11 PM.png
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Albfer,

    Thank you for reaching out to the Quicken Classic Community!

    Since you are using Quicken Simplifi, it would be better suited for you to reach out to Simplifi's Community directly with your concerns. Please click here to be redirected to Simplifi's Community.

    Alternatively, Simplifi Support can also be contacted.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JCVCMDCSP
    JCVCMDCSP Quicken Windows Subscription Member ✭✭

    Connection still not working so far.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JCVCMDCSP,

    Thanks for the update. Another user mentioned earlier in the thread that Banco Popular updated their website URL, which is likely the cause of the connection issues. As mentioned previously, if a financial institution has changed its URL, Quicken will need the bank to submit a request to have it updated on our end. For more details, please see the section titled "How can I fix an incorrect Homepage URL?" in this support article.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • orlasan
    orlasan Quicken Windows Subscription Member ✭✭

    Still not Connecting. This issue dates back to July. Any plans to look further into it? or is it time to find a software that works with the institution I have most of my accounts with?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @orlasan,

    Thank you for following up—I understand your frustration.

    At this time, the connection issue with Banco Popular appears to be related to a recent change to the bank’s website URL. As mentioned earlier in the thread, this requires the financial institution to submit an update request on their end for Quicken to make the necessary adjustments. Unfortunately, we don’t have control over when that update will be provided.

    If you haven’t already, you may also want to reach out to Banco Popular directly to let them know you’re still unable to connect through Quicken, as this can help bring visibility to the issue on their side.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories