Several "Options" transaction issues

ljb1493 · September 6

I'm using Quicken Premier ver R64.23 and have recurring frustrating issues dealing with investment Options transactions.

These may be specific to UBS, which is where my options are traded. First, regularly, but not all, Cover Short transactions are downloaded with "Unidentified Security" as the security. Why just some but not all?

Second, buys and sells of "Option" securities should be recorded as "Short Sale" and "Cover Short" automatically.

Lastly, It makes no sense that it is necessary to individually accept "short sales" as if they were sales of regular securities that have individually purchases lots of shares. C'mon Quicken, please fix these annoying, frustrating logic issues.

[Edited - Readability]

Quicken Kristina · September 6

Hello @ljb1493,

Thank you for letting us know you're seeing these issues. To clarify, did these issues just start in R64.23? If not, then when did you first notice these issues? You mention UBS specifically. Are you seeing these issues exclusively in UBS accounts?

I look forward to your reply!

ljb1493 · September 9

No the issues did not start in the latest version. I've been observing them for well over a year now. Hence, I stated "recurring". The reason I'm seeing these issues with UBS only, is because UBS is the only account I'm actively trading options in.

Quicken Kristina · September 12

Thank you for your reply,

The most likely causes of this issue would be either the data being sent to us from the financial institution(s) that way or a file-specific issue.

To test for a file-specific issue, I recommend that you backup your Quicken file, deactivate one of the problem accounts, navigate to Tools>Add Account, and add the account as new rather than linking to the existing.

Once the account is added as new, test to see if the issues persist.

Please let me know how it goes!

ljb1493 · September 13

These are all bugs. Continue reading, I tested and investigated for you.

If concerned about file issues a new account in the same file is not ideal. The common securities would referenced in the new account. Rather, I created a new Quicken file and added my UBS account, then downloaded transactions. I observed the issues mentioned above:

Options downloaded as "Unidentified Security"
Option transactions downloaded as "buy" or "sale" rather then "cover short" or "short sale"
Option cover short (buy) needing to be manually accepted.

After download, I looked into the OFXLOG retrieved through Quicken through Help → Contact Support → Log files → OFX log → save as.

I identified a transaction that illustrates all 3 issues.

Here is the info "identifying" the security - <OPTINFO><SECINFO><SECID><UNIQUEID>HA4BF1<UNIQUEIDTYPE>PWSECID</SECID><SECNAME>C BOEING COMPAN 2025-01 195.000<FIID>HA4BF1<UNITPRICE>0.00000000<DTASOF>19000101120000.000[-5:EST]</SECINFO><OPTTYPE>CALL<STRIKEPRICE>195.0000<DTEXPIRE>20250103120000.000[-5:EST]<SHPERCTRCT>100</OPTINFO>

Here is the cover short (buy) transaction detail - <BUYOPT><INVBUY><INVTRAN><FITID>I20250106 RE 15953 00000003<DTTRADE>20250106120000.000[-5:EST]<DTSETTLE>20250106120000.000[-5:EST]<MEMO>CALL BOEING COMPANY DUE 01/03/25 195.000</INVTRAN><SECID><UNIQUEID>HA4BF1<UNIQUEIDTYPE>PWSECID</SECID><UNITS>1.0000<UNITPRICE>0.000000000<COMMISSION>0.00<FEES>0.0000<TOTAL>0.00<SUBACCTSEC>CASH<SUBACCTFUND>CASH</INVBUY><OPTBUYTYPE>BUYTOOPEN<SHPERCTRCT>100</BUYOPT>

I had to manually accept the following in Quicken -

What's interesting is Quicken does partially recognize the option transaction and records the unit of 1 as a contract for 100 shares.

C'mon Quicken fix these annoying frustrating issues…

ljb1493 · September 21

Quicken, I believe I've demonstrated you have bugs with Option transaction downloads. What is your response?

Quicken Kristina · September 21

Thank you for the follow-up,

If you'd like to get this issue escalated as a bug, then I recommend that you contact Quicken Support directly, since they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

ljb1493 · September 23

Here's a novel thought, what if Quicken support, reached out to one of their long time subscription paying users. My time is worth something. I don't want to waste it navigating your IVR, placed in queues, wait to speak with someone, etc, etc. Why doesn't Quicken support reach out based on the details provided? Afterall, isn't that part of what part of my annual fees are for????

Several "Options" transaction issues

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