Mac Quicken Classic - Hanging/OSU Freezing/Errors

rbw111
rbw111 Quicken Mac Subscription Member ✭✭✭
edited October 25 in Download, Add/Update Accounts (Mac)

ArVest Bank Updates just keep spinning. No error messages.

Comments

  • bittycakesnyc
    bittycakesnyc Quicken Mac Subscription Member ✭✭
    edited September 24

    I upgraded my Mac to Tahoe v26 last night. This morning when I updated the accounts, it took far longer than usual. I quit the app, tried again, and had the same result.

    Has anyone else had this experience and is there a fix?

  • tiamat1399
    tiamat1399 Quicken Mac Subscription Member
    edited September 24

    I updated to Tahoe last night and my quicken will no longer connect. Anyone know what I should do? thanks.

  • audiomxr
    audiomxr Quicken Mac Subscription Member ✭✭
    edited September 24

    same - one step update not working this morning.

  • cbrod5
    cbrod5 Quicken Mac Subscription Member
    edited September 24

    I have the same issue this morning. I tried disabling cloud sync, and also tried updating one financial institution at a time, but it just hangs.

  • audiomxr
    audiomxr Quicken Mac Subscription Member ✭✭
    edited September 24

    same - OneStepUpdate failing.

  • CFO2GO
    CFO2GO Quicken Mac Subscription Member ✭✭
    edited September 24

    One step update icon status appears frozen but after several minutes turns green as complete. However no trans were downloaded. Then tried to update single account from two different companies. The update icon does the same. I verified there are transactions in each account from yesterday that have not downloaded. Each account (Truist and Schwab) is set up as Quicken Connect instead of direct. Download worked yesterday. No error messages. Hover on icon and it says "Accounts updated Today 9:28am"

  • brec
    brec Member ✭✭✭
    edited September 24

    macOS… The updating-in-progress spinner icon goes for several minutes and then indicates "green" success, but accounts are not updated.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 24

    Hello All,

    Thank you for taking the time to report this issue!

    We’ve forwarded this issue to the proper channels, and our teams are actively investigating.

    At this time, we don’t have an ETA for a fix, but we’ll keep you updated as soon as we have more information. Thank you for bearing with us while we work to resolve this.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 24

    Hello again,

    Thank you all for taking the time to report this!

    We wanted to provide a quick update regarding this issue. The connection appears to be stabilizing now, but our team is still actively monitoring the situation.

    We’ll continue to keep an eye on it and will provide another update once the issue is fully resolved. Thank you all for your patience while we work to ensure everything is running smoothly.

    Thank you!

    -Quicken Anja
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  • CFO2GO
    CFO2GO Quicken Mac Subscription Member ✭✭
    edited September 24

    retried download 1:30pm and the transactions were received.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 24

    Hello All,

    This issue should now be fully resolved. Thank you for your patience while our teams worked through this.

    If you are still experiencing any related issues, please reach out to Quicken Support for further assistance so our teams can investigate them individually.

    Thank you!

    -Quicken Anja
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  • gabes
    gabes Quicken Mac Subscription Member ✭✭

    If I do a selected account update it will finish but if I run a general update, it won't complete and I have to quit Quicken and restart.

  • HeyMike
    HeyMike Quicken Mac Subscription Member ✭✭
    edited September 25

    I'm having the same problem now as well. It's having issues connecting to everything, even individually. What's the point of paying for a subscription if I have to manually enter transactions anyway. Today's issue along with the ongoing month-long Tangerine connection issue is making me seriously reconsider this budget app.

  • Kevin Lee
    Kevin Lee I do not have Quicken yet Member ✭✭
    edited September 25

    Stops at a certain step or message before it fails??

  • HeyMike
    HeyMike Quicken Mac Subscription Member ✭✭
    edited September 25

    Yeppers! Either or. I've been trying to update my accounts for WAY too long now. I have other stuff to do. Quicken needs to figure its stuff out. This is getting ridiculous.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for taking the time to report that this issue has returned.

    We’ve notified the proper channels, and our teams are investigating so we can get this resolved as quickly as possible. Please refer to this Community Alert for updates.

    We appreciate your patience, and apologize for the inconvenience in the meantime!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    The connection is showing signs of improvement and should begin stabilizing, though we are continuing to monitor it. Please continue to refer to the Community Alert for updates.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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