Windows Quicken Classic - Hanging/OSU Freezing/CC-501 Errors

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  • dcspa
    dcspa Member ✭✭✭

    getting CC-501 on multiple banks. I am not using check pay, just trying to download. Is this a bad update with the new downloaded software? Does quicken test?

  • Bob Peters
    Bob Peters Member ✭✭

    All of my update accounts (Bank of America, Citi, WaFd, Amex) are giving a CC-501 error. Something is BROKEN!

  • Andy G.
    Andy G. Quicken Windows Subscription Member ✭✭
    edited September 24

    Has anyone reported this to Quicken support yet…I'm assuming so…but you know what assume is.. [Removed - Language]

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭✭

    Of course it has been reported. Besides, one of the mods replied. They know.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for taking the time to report this!

    We wanted to provide a quick update regarding this issue. The connection appears to be stabilizing now, but our team is still actively monitoring the situation.

    We’ll continue to keep an eye on it and will provide another update once the issue is fully resolved. Thank you all for your patience while we work to ensure everything is running smoothly.

    Thank you!

    -Quicken Anja
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  • MSStateDawg
    MSStateDawg Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20511394#Comment_20511394

    Working fine for me now.

    Quicken user since 1991

    VP, Ops & Tech in the biometric space

  • malgaze
    malgaze Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20511318#Comment_20511318

    Same.

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭

    FYI…. Just tried OSU again, after having similar issues an hour ago, and everything processed normally.

  • gargiulojj
    gargiulojj Quicken Windows Subscription Member ✭✭

    I am getting error code CC-501 "We are unable to update this account due to an unknown error" It's affecting some but not all of the accounts when using one step update.

  • TrentN
    TrentN Quicken Windows Subscription Member ✭✭

    I just tired OSU and still CC-501 errors for all my accounts, Chase\USAA\Citi\Amex\Charles Schwab

    W11 Pro Quicken R64.29 27.1.64.29

  • Andy G.
    Andy G. Quicken Windows Subscription Member ✭✭

    Working now for me as well….(Amex, Schwab, Chase, Discover, Fidelity, Provident, Wells Fargo)

  • GolfNBBQ
    GolfNBBQ Quicken Windows Subscription Member ✭✭
    edited September 24

    Same here. Except it is all my Accounts except Wells Fargo. Support says they have fixed it, but Update still throws CC501 errors.

  • bozoman
    bozoman Quicken Windows Subscription Member ✭✭✭

    I just tried, and it looks like Citibank update is currently not working, and that seems to slow and/or block other accounts from updating. Quicken now displays a status message saying that Citibank is not connecting, and they are working on that issue. Meanwhile, my other accounts did eventually download data.

  • tcschung
    tcschung Quicken Windows Subscription Member ✭✭

    It has been resolved in my case.

  • Rob
    Rob Member ✭✭✭

    Seems to be working for me now for all except my Schwab accounts. OSU runs with no issues and all my other accounts downloaded transactions but schwab says no transactions and I had several yesterday that should have downloaded. Last time this happened I had to key them all in manually because no matter what I did Schwab would not download the transactions.

  • Brice Glende
    Brice Glende Quicken Windows Subscription Member ✭✭✭

    9/24/25 - I just ran one step update. The CC-501 errors I was getting earlier have disappeared.

    Everything appears to be working properly. Yay!

  • daschmid68
    daschmid68 Quicken Windows Subscription Member ✭✭

    US Bank is still giving me the CC-501 Error.

  • GolfNBBQ
    GolfNBBQ Quicken Windows Subscription Member ✭✭

    Still not working for me. Ally, Chase, Citibank, Synchrony Bank and Fidelity Investments all still throwing the CC-501 error.

  • HKB
    HKB Member ✭✭✭✭

    No Fidelity 09/23/2025 transactions downloaded through EWC+ for us since the OSU reset this morning!

    Last time this happened with Schwab, I had to type all of them in manually. If you are lucky, you had no transactions with Fidelity from yesterday to download today. Best of luck and success!

  • jknauf
    jknauf Quicken Windows Subscription Member ✭✭✭

    Some accounts are working now… Citibank, Bank of America, Capital One,

    I have two Chase logins - one is working and one returns CC-501

    Others still are not working and are returning CC-501 errors… American Express, Barclays, First National Bank of Omaha, PayPal, Charles Schwab

  • SPSchnoor
    SPSchnoor Quicken Windows Subscription Member ✭✭

    Still getting CC-501 Errors for BOA, Discover Card, Cabela's Club Card. What is the root cause of this issue and when can we expect complete resolution?

  • ATLuser
    ATLuser Quicken Windows Subscription Member ✭✭

    Worked for me. All banks updated. Thanks, Quicken Anja!

  • Chinga
    Chinga Quicken Windows Subscription Member ✭✭

    Still getting CC-501 errors for Chase & Wells Fargo. All others are working.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This issue should now be fully resolved. Thank you for your patience while our teams worked through this.

    If you are still experiencing any related issues, please reach out to Quicken Support for further assistance so our teams can investigate them individually.

    Thank you!

    -Quicken Anja
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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭

    Thanks for the update.

  • TrentN
    TrentN Quicken Windows Subscription Member ✭✭

    working for me now also, thanks for the update

  • GolfNBBQ
    GolfNBBQ Quicken Windows Subscription Member ✭✭
    edited September 24

    Citibank Credit cards is still reporting connection issues, but no error code and transactions seem to be download. Otherwise, all other Accounts are updating. Thanks.

  • jeanderson
    jeanderson Quicken Mac 2017 Member ✭✭✭

    Updates for Amex & Barclays Bank (GM Rewards Card) now working for me.

  • Zeka
    Zeka Quicken Windows Subscription Member ✭✭

    Issue was resolved around noon of 09/24/2025, and now, midnight of 9/25/2025, it is back. May be it was rollback of changes and now second retry to put it back. Not a good idea. Issue is clearly with CDN part of Quicken application. Quicken Team, create testing CDN instance! Do not use us as a Guinea pigs for your application testing!

  • Rickyrat69
    Rickyrat69 Quicken Windows Subscription Member ✭✭

    Everything working fine on all accounts but pretty frustrating experience.

This discussion has been closed.

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