Wells Fargo transaction download

JTeter
JTeter Quicken Windows Subscription Member ✭✭
edited November 16 in Download, Add/Update Accounts (Windows)

For the last several weeks, I have been unable to download transactions from Wells Fargo. I have tried disconnecting the service and reconnecting but it still fails, both by single account and by One Step Update. If I log onto the WF site, I can download transactions with no issues. Suggestions?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JTeter,

    I understand how frustrating it can be when Wells Fargo transactions aren’t downloading despite everything appearing fine on their site. To help narrow down what might be causing the issue, could you provide a bit more context?

    • Where is your Quicken data file stored—on your local hard drive (C: Drive) or a cloud-based/external drive (OneDrive, DropBox, USB, etc.)?
    • Are you receiving any specific error messages or codes when trying to connect?
    • Have you already tried any troubleshooting steps? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make a difference?
    • Do you have any antivirus or malware protection software running that could interfere with Quicken? Have you tried temporarily disabling it?
    • Were there any significant changes to your system or software around that time (updates, new installations, etc.)?

    Getting answers to these will help pinpoint the cause so we can provide more targeted guidance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Calico
    Calico Quicken Windows 2017 Member

    Same issue for more than a week. No issues prior and turned VPN off. No changes or new installatons. All other accounts downloading with no issue.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Calico,

    Thanks for reaching out and adding to this discussion!

    To further investigate, could you please also provide the info below:

    • Where is your Quicken data file stored—on your local hard drive (C: Drive) or a cloud-based/external drive (OneDrive, DropBox, USB, etc.)?
    • Are you receiving any specific error messages or codes when trying to connect?
    • Have you already tried any troubleshooting steps? If so, what were they?
    • Do you have any antivirus or malware protection software running that could interfere with Quicken? Have you tried temporarily disabling it?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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