After EWC+ update, Fidelity and Quicken cash balances don't match & other issues

leishirsute · September 13

After testing the update to EWC+ for Fidelity, there are a couple of inconsistencies with the actual Fidelity data. Here's a few items I had to fix and am seeking advice how to fix.

+ Several days of duplicated transactions were downloaded for each Fidelity account. I could simply select multiple downloaded transaction to delete for a linked cash account. No problem. The same is not true for multiple downloaded transactions for an investment account. This required tedious individual delete process. Is there any way to select multiple downloaded investment transactions to delete? If not, why the GUI inconsistent behavior between cash and investment accounts for multiple selection of downloaded transactions?

+ All core cash money funds, such as SPAXX. were listed as holdings in Quicken instead of cash. How do I get these holdings to show a cash core again? Quicken reported that the cash balance downloaded from Fidelity for all accounts was $0.00. which is incorrect.

+ The online balance in Quicken shows N/A for all Fidelity accounts. How is this fixed?

From the alert posted:

Duplicate Transactions (Windows): Some customers saw up to two years of duplicate transactions after switching to EWC+.
- Status: Fixed.
- !!!! For me: This was not Fixed. There were numerous duplicate transactions that had to be deleted from all Fidelity accounts.
$0 Account Balances (Windows): Some Brokerage and IRA accounts temporarily showed zero balances.
- Status: Fixed.
- !!!! For me: What does temporarily mean? How long does it take to resolve? Quicken reports the cash balance for every account is wrong because it is treating the core money account as a security instead of cash.
Cash Balance Doubled (Money Market Accounts): Cash and Money Market security both show, doubling the total.
Status: Fixed.
!!!! For me: Not fixed. Core money fund account is not being treated as cash. Online balance in Quicken shows as N/A for all Fidelity accounts.

Quicken Kristina · September 13

Hello @leishirsute,

Thank you for letting us know that you're still seeing these issues after they've been marked resolved. I recommend that you contact Quicken Support directly for assistance with this, as they have access to tools that we can't access on the Community and they're able to escalate the issue as needed. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

I apologize that I could not be of more assistance!

Laurel Cull · September 14

I was asked to reauthorize my Fidelity accounts today. My cash is wrong in all accounts and my money market investments are treated as cash and as investment so are duplicated. This is crazy! I have actually cash sitting in several accounts waiting to be invested so those accounts are less than they should be. Then, I have an account with MM and its treated as duplicated. In the same account as the MM, I have cash as well, but the cash isn't showing in Quicken. I guess I was late to the game and wish this was resolved before today.

leishirsute · September 15

https://community.quicken.com/discussion/comment/20509539#Comment_20509539

What version of Quicken are you using? I've seen posts that state there is a way to designate the MM core cash fund in version R64.

Richard Kent · September 15

https://community.quicken.com/discussion/comment/20509554#Comment_20509554

I am having the same problem. I am a beta tester using version B74.31. I know that previous versions allowed for being able to designate the MM core cash fund. I haven't been able to locate that facility in this version. Finally, I am also seeing duplicate transactions being downloaded.

HXL · September 16

Same issue as other report, after the latest update which should have fixed all the errors, I had duplicate transactions downloaded for all accounts and all Cash funds are being treated as separate holdings and being reported as mismatched. This update doesn't seem to fix that much!

leishirsute · September 16

It's sad that Quicken is labeling many of these issues as Fixed.

Quicken Kristina · September 16

Hello @Richard Kent,

Discussion of Beta builds is not permitted outside the Beta section of the Quicken Community. Please post about the issue you are seeing in the Beta build there.

Hello @Laurel Cull & @HXL,

You may need to change the Money Market representation for the problem account(s) if you were not prompted. You can do this by clicking the Cash link in the problem account or by clicking the gear icon, selecting Account Details, then going to the Online Tab and clicking the “Reset Money market securities/cash options to trigger the choice of cash or security again.

If you do not see an option to change the Money Market representation, then please navigate to Help>Report a Problem and send a problem report with log files attached. Please include CTP-14526 in the subject line.

@HXL,

Was the download of duplicate transactions a one time occurrence when you changed the connection method from Direct Connect to Express Web Connect+, or is this a recurring issue?

Thank you!

JLP1976 · September 20

I ran OSU this morning and got several previously downloaded and reconciled transactions on multiple accounts. I have seen this previously and deleted them. These are different transactions.

I have reported this to Quicken with the CBT-816 label.

leishirsute · September 20

Deleted - irrelevant.

Quicken Kristina · September 21

Hello @JLP1976,

Thank you for letting us know you're seeing this. To clarify, was this a one time download of duplicate transactions after changing the connection method of your accounts?

I look forward to your response!

JLP1976 · September 21

No. I made the change to EWC+ on 19Sep. Immediately following, I ran OSU and got duplicate transaction on multiple accounts back to 29Aug. This latest update, noted above, are different transactions. I will run another update on Tuesday, since institutions don't update over the weekend.

Quicken Kristina · September 22

Thank you for your reply,

Please let me know what happens when you update on Tuesday.

Thank you!

JLP1976 · September 23

@Quicken Kristina, I ran OSU this morning, and there were no duplicate transactions. However, I have noted another difference after the switch to EWC+ related to the online center. This is what the balances tab look like now:

This is what it looked like with DC:

This may be related to the cash issue [CTP-14526]

JLP1976 · September 25

I ran OSU this morning and one transaction downloaded, as expected. Editorial comment: The EWC+ update takes much longer than before the switch. At the end of the update, I got this message:

I'm not sure why, because it appears to have completed successfully.

P.S. I ran OSU again, and not errors.

leishirsute · September 26

Quicken is not getting the latest cash balance from Fidelity. It is reporting a cash balance that is from the day prior to the download.

Quicken Kristina · September 26

Thank you for your reply @JLP1976,

There was an issue where customers were having slower than usual One Step Update and getting CC-501 errors. That issue should be resolved now. Are you still getting these errors?

@leishirsute,

Thank you for the update. Did this behavior just start today? If not, then when did you first notice it? Is this impacting all of your Fidelity accounts, or just some? Is there any specific fund that seems to be delayed?

Thank you!

JLP1976 · September 26

@Quicken Kristina This morning, I updated to R64.30 before running OSU. When I went to check one of the accounts I have having issues with, I got the choice to convert FCASH into my cash balance, which I did. Unfortunately, my cash balance was way off. After some investigation, I found that several FCASH transactions from circa 2001 were not converted. Once I deleted FCASH from the transaction all was good. After this, I ran OSU and all account balances reconcile between Fidelity and Quicken. Also, no issues with holding balances.

The update times are fine now as well.

leishirsute · September 26

@Quicken Kristina I just noticed it today. But it looks like it started when converting to EWC+. It looks like there is a day delay of all downloads with EWC+ for Fidelity compared to DC. Looking at Online, all downloads are delayed a day. For example, with EWC+

Screenshot 2025-09-26 at 11.29.54 AM.png

vs with DC connection:

Screenshot 2025-09-26 at 11.30.49 AM.png

Is there any way to get a current day's info downloaded, instead of the day prior?

[Edited - Removed partial account numbers]

Quicken Kristina · September 26

Thank you for your reply @leishirsute,

I reached out to my team internally for clarification whether the behavior you describe is expected behavior (caused by when the data is refreshed with the different connection methods) or an unintended change.

I'll post again when I have more information.

leishirsute · September 26

https://community.quicken.com/discussion/comment/20511944#Comment_20511944

Thank you. Looking at the Online time stamps of downloaded data vs the time stamp on each account register. It appears all Fidelity transaction downloads are delayed almost 2 days for the EWC+ connection.

cmr · October 3

Man I came here after 2 day of trying to figure out why all my accounts are messed up, only to find I'm not the only one. [Removed - Language/Rant] This should be fixed ASAP and a new update released.

Quicken Kristina · October 3

Hello @cmr,

Thank you for letting us know you're also impacted by this. I'm still waiting to hear back from our teams. I'll post when I have more information

Thank you!

jtburgess · October 7

I just updated to QMac Version 8.3.2 (Build 803.58902.100).

I had to reconnect to Fidelity using Quicken Connect, as per this and other threads.

Now all of my Fidelity accounts show Cash and Money Market with the same balance, but there are no duplicate transactions. In fact, the FDRXX dropdown in Portfolio view just says "Add Cost Basis" where other funds show the list of purchase transactions.

Quicken Kristina · October 7

Hello @leishirsute & @cmr,

I forwarded this issue with delayed updates on Express Web Connect+ vs Direct Connect to the proper channels for further investigation and resolution. If you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached.

Thank you!

(CBT-855)

leishirsute · October 7

@Quicken Kristina I submitted a Problem report about a week ago on this issue. Thanks.

Quicken Kristina · October 7

Thank you for the follow-up @leishirsute,

I found it and added it to the ticket.

Thank you!

After EWC+ update, Fidelity and Quicken cash balances don't match & other issues

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